Slack

Engagement Manager

Slack

500 Howard St, San Francisco, CA 94105, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Align, engage and develop trusted partnerships with account teams across assigned enterprise customer segments. Conduct detailed discovery meetings, collect requirements and gain mutual understanding of customers needs followed by positioning ideal customer success solutions to resolve these needs. Facilitate contracting and negotiation activities for paid success solutions including authoring of proposals, contracts and/or statement of work (SOWs) in close collaboration with our cross functional business operations, accounting, revenue recognition and legal teams. Collaborate with internal business development and alliances teams to further align on partner led solutions to support enterprise customer needs. Responsibly focus on workflows between pre-sales contracting and resourcing/delivery team kick-off activities.

Where is this job?
This job is located at 500 Howard St, San Francisco, CA 94105, USA
Job Qualifications
  • 8+ years of relevant engagement management experience (preferably in a SaaS Software environment)

  • Demonstrate business development & sales experience (ideally in a customer success environment)

  • A successful track record of highly-professional customer service in a dynamic, start-up environment

Required Skills
  • Presentation skills

  • Consultative skills

  • Time Management Skills

  • Change management processes

  • Strong social skills

Soft Skills
  • Process Improvement

  • Driven and self-motivated

  • Prioritizing skills

  • flexibility

  • Problem Solving Skills

  • Attention to detail and accuracy

  • Verbal and Written Communication

Compensation

According to JobzMall, the average salary range for a Engagement Manager in 500 Howard St, San Francisco, CA 94105, USA is $127,000-$154,000 per year.

Additional Information
Slack is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 16th, 2021
Apply BeforeJanuary 14th, 2026
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About Slack

Empathy. Courtesy. Playfulness. Craftsmanship. Solidarity — these are some of the values we live by, as a company. We work by them, too: we’re building a platform and products we believe in — knowing there is real value to be gained from helping people, wherever they are, simplify whatever it is that they do and bring more of themselves to their work.

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