
Engagement Manager
Align, engage and develop trusted partnerships with account teams across assigned enterprise customer segments. Conduct detailed discovery meetings, collect requirements and gain mutual understanding of customers needs followed by positioning ideal customer success solutions to resolve these needs. Facilitate contracting and negotiation activities for paid success solutions including authoring of proposals, contracts and/or statement of work (SOWs) in close collaboration with our cross functional business operations, accounting, revenue recognition and legal teams. Collaborate with internal business development and alliances teams to further align on partner led solutions to support enterprise customer needs. Responsibly focus on workflows between pre-sales contracting and resourcing/delivery team kick-off activities.
8+ years of relevant engagement management experience (preferably in a SaaS Software environment)
Demonstrate business development & sales experience (ideally in a customer success environment)
A successful track record of highly-professional customer service in a dynamic, start-up environment
Presentation skills
Consultative skills
Time Management Skills
Change management processes
Strong social skills
Process Improvement
Driven and self-motivated
Prioritizing skills
flexibility
Problem Solving Skills
Attention to detail and accuracy
Verbal and Written Communication
According to JobzMall, the average salary range for a Engagement Manager in 500 Howard St, San Francisco, CA 94105, USA is $127,000-$154,000 per year.
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