Customer Success Guide

You will empathize with every aspect of the customer experience, putting customers’ needs first. You will engage 1:1 with customers during launch and with targeted customers to ensure adoption and mature use of Slack. You will find opportunities to implement 1:many programs that can efficiently drive customer outcomes at scale. You will test playbooks and program ideas and monitor results based on defined customer metrics. You will identify common customer challenges and actively suggest better solutions. You will coach customers to be product specialists. Train their teams on Slack methodologies and self serve resources so they become increasingly self-sufficient. You will partner with other cross-functional team members to translate business needs and product requirements into new solutions for customers. You will build and adapt customer assets and delivery channels to maximize impact. You will help drive customer references and case studies.

According to JobzMall, the average salary range for a Customer Success Guide in 333 W Wolf Point Plaza, Chicago, IL 60654, USA is $37,500 to $50,000 per year. This range may vary depending on the company and the experience of the individual in the role.

Empathy. Courtesy. Playfulness. Craftsmanship. Solidarity — these are some of the values we live by, as a company. We work by them, too: we’re building a platform and products we believe in — knowing there is real value to be gained from helping people, wherever they are, simplify whatever it is that they do and bring more of themselves to their work.