Associate, Renewals Strategy & Operations

The Sales and Customer Success Business Operations team at Slack is responsible for supporting all operational aspects of the Sales and Customer Success organization. Develop programs that continue to drive and improve best in class renewal and retention performance of our Enterprise customer business. Develop, measure, and maintain analytical excellence for our global renewals teams including Key Performance Indicators (KPI). Support global renewal manager territory assignments and quota setting processes. Produce weekly, monthly, and quarterly reporting as required. Manage weekly forecasting process for customer retention and renewals. Provide CS Leadership and Sales and CS Strategy & Operations with key customer success initiatives (e.g., process improvements, new systems, CSM productivity, etc.).

According to JobzMall, the average salary range for a Associate, Renewals Strategy & Operations is $50,000 to $90,000 per year. The salary range can vary depending on the industry, the company, and the individual's experience.

Empathy. Courtesy. Playfulness. Craftsmanship. Solidarity — these are some of the values we live by, as a company. We work by them, too: we’re building a platform and products we believe in — knowing there is real value to be gained from helping people, wherever they are, simplify whatever it is that they do and bring more of themselves to their work.