Customer Workflow Specialist

Sky Group is looking for an experienced and highly motivated Customer Workflow Specialist to join our team. The ideal candidate should have a strong background in customer service and possess a passion for problem-solving. The successful applicant must have excellent communication skills and be able to work well within a team.In this role, the Customer Workflow Specialist will be responsible for managing customer inquiries, developing efficient workflow processes, and ensuring customer satisfaction. The successful candidate will also be tasked with analyzing customer data to identify trends and making suggestions for process improvements in order to improve customer experience.The ideal candidate should possess the following qualifications: a degree in business, customer service, or related field; at least two years of experience in customer service or workflow management; advanced knowledge of customer service and workflow management tools; and excellent written and verbal communication skills. Additionally, the successful applicant should demonstrate strong problem-solving skills, a proactive work ethic, and a commitment to providing excellent customer service.If you have the skills, experience, and commitment to success that we are looking for, please apply today! We look forward to reviewing your application.

Responsibilities:

1. Manage customer inquiries and develop efficient workflow processes.
2. Ensure customer satisfaction.
3. Analyze customer data to identify trends and make suggestions for process improvements.
4. Utilize customer service and workflow management tools.
5. Maintain excellent written and verbal communication skills.
6. Demonstrate strong problem-solving skills.
7. Exhibit a proactive work ethic.
8. Commit to providing excellent customer service.

According to JobzMall, the average salary range for a Customer Workflow Specialist in Livingston, UK is between £25,000 and £35,000 per annum. The salary range may vary depending on the individual’s experience and qualifications, the type of organisation the individual is employed by, and the job responsibilities.

Sky is one of Europe’s leading media and entertainment companies and is part of Comcast Corporation, a global media and technology company that connects people to moments and experiences that matter.