Sirius XM Radio

Subscription Retention Specialist

Sirius XM Radio
Tampa, FL, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to Sirius XM Radio, where music, sports, and entertainment come together to create the ultimate listening experience. We are currently seeking a Subscription Retention Specialist to join our team and help keep our loyal subscribers engaged and satisfied. As a Subscription Retention Specialist, you will play a vital role in retaining our valued customers by proactively identifying and addressing their needs and concerns. We are looking for a highly motivated and customer-centric individual who is passionate about providing exceptional service. If you have excellent communication skills, a strong understanding of sales and retention strategies, and a passion for music and entertainment, we want to hear from you!

  1. Proactively identify and address customer needs and concerns to retain subscribers.
  2. Utilize excellent communication skills to engage and build relationships with customers.
  3. Demonstrate a strong understanding of sales and retention strategies to effectively retain customers.
  4. Provide exceptional customer service to maintain high levels of customer satisfaction.
  5. Develop and implement retention plans and tactics to reduce churn and increase customer loyalty.
  6. Collaborate with various departments to resolve customer issues and improve overall customer experience.
  7. Continuously monitor and analyze customer feedback and data to identify trends and make recommendations for improvement.
  8. Conduct regular check-ins with customers to ensure their satisfaction and address any concerns.
  9. Utilize knowledge and passion for music, sports, and entertainment to engage and retain customers.
  10. Maintain accurate and up-to-date records of customer interactions and retention efforts.
  11. Stay up-to-date on industry trends and competitor strategies to inform retention efforts.
  12. Act as a brand ambassador for Sirius XM Radio, promoting the company's values and services to customers.
  13. Meet or exceed retention targets and contribute to the overall success of the company.
Where is this job?
This job is located at Tampa, FL, USA
Job Qualifications

  • Excellent Customer Service Skills: A Subscription Retention Specialist Should Possess Exceptional Communication And Problem-Solving Skills To Effectively Address Customer Concerns And Retain Their Subscription.

  • Strong Sales And Negotiation Abilities: The Role Requires The Ability To Persuade Customers To Continue Their Subscription And Upsell Additional Services Or Packages. A Candidate Should Have A Proven Track Record In Sales And Negotiation.

  • Knowledge Of Subscription Models And Retention Strategies: A Candidate Should Have A Good Understanding Of Subscription-Based Business Models And Be Familiar With Retention Strategies To Reduce Customer Churn.

  • Analytical And Data-Driven Mindset: A Subscription Retention Specialist Should Be Able To Analyze Customer Data And Identify Trends To Develop Targeted Retention Strategies And Improve Customer Loyalty.

  • Time Management And Organizational Skills: The Job Involves Handling A High Volume Of Customer Inquiries And Managing Multiple Tasks Simultaneously. A Candidate Should Be Able To Prioritize Tasks And Manage Their Time Efficiently To Meet Retention Targets.

Required Skills

  • Data Analysis

  • Communication

  • Sales

  • Time Management

  • Product knowledge

  • Attention to detail

  • Negotiation

  • Conflict Resolution

  • customer service

  • Relationship Building

  • Problem-Solving

  • Multi-tasking

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Subscription Retention Specialist in Tampa, FL, USA is between $35,000 and $50,000 per year. This may vary based on the specific company, job responsibilities, and level of experience.

Additional Information
Sirius XM Radio is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 19th, 2024
Apply BeforeApril 11th, 2026
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About Sirius XM Radio

Sirius XM Holdings, Inc., doing business as Sirius XM Satellite Radio, is an American broadcasting company headquartered in Midtown Manhattan, New York City that provides satellite radio and online radio services operating in the United States.

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