Sirius XM Radio

Senior Technical Project Manager, Customer Experience

Sirius XM Radio
Boston, MA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Sirius XM Radio, the leading provider of satellite radio in the United States! We are seeking a highly skilled and experienced Senior Technical Project Manager to join our Customer Experience team. This role is crucial in ensuring that our customers have a seamless and exceptional experience with our products and services. As a Senior Technical Project Manager, you will be responsible for overseeing the development and implementation of various projects that directly impact our customers. We are looking for someone who is passionate about delivering top-notch customer experiences and has a strong technical background. If you have a track record of successfully managing complex projects and possess excellent leadership and communication skills, we want to hear from you!

  1. Lead and manage the development and implementation of various projects that impact our customers.
  2. Ensure that all projects are completed on time, within budget, and meet the company's quality standards.
  3. Collaborate with cross-functional teams to identify and define project requirements and deliverables.
  4. Develop project plans, timelines, and budgets, and regularly monitor and report on progress.
  5. Communicate project status updates and escalate any issues or risks to senior management.
  6. Identify and resolve any technical roadblocks or challenges that may arise during project execution.
  7. Ensure that all projects adhere to industry best practices, standards, and regulatory requirements.
  8. Mentor and guide team members, providing technical expertise and support as needed.
  9. Continuously assess and improve processes and procedures to enhance customer experience.
  10. Act as a liaison between the Customer Experience team and other departments within the company.
  11. Stay up-to-date with industry trends and advancements, and make recommendations for implementing new technologies or processes.
  12. Lead post-project reviews to identify areas for improvement and implement corrective actions.
  13. Foster a positive and collaborative team environment, promoting open communication and knowledge sharing.
  14. Represent the company and its values in all interactions with customers, partners, and stakeholders.
Where is this job?
This job is located at Boston, MA, USA
Job Qualifications

  • Extensive Project Management Experience: The Ideal Candidate For This Role Should Have A Minimum Of 7-10 Years Of Experience In Managing Complex Technical Projects, With A Focus On Customer Experience. They Should Have A Proven Track Record Of Delivering Projects On Time And Within Budget.

  • Strong Technical Background: A Senior Technical Project Manager Should Have A Strong Technical Background, Preferably With Experience In Software Development And/Or It Infrastructure. This Will Enable Them To Effectively Communicate And Collaborate With Technical Teams And Stakeholders.

  • Leadership And Team Management Skills: As A Senior-Level Role, The Candidate Should Possess Strong Leadership And Team Management Skills. They Should Be Able To Provide Guidance And Direction To Project Teams, Motivate Team Members, And Manage Conflicts To Ensure Project Success.

  • Customer Focus: A Key Aspect Of This Role Is Delivering Exceptional Customer Experience. The Ideal Candidate Should Have A Deep Understanding Of Customer Needs And Preferences And Be Able To Translate Them Into Project Goals And Deliverables.

  • Excellent Communication And Stakeholder Management: Effective Communication And Stakeholder Management Are Critical For Project Success. The Candidate Should Have Excellent Communication And Interpersonal Skills To Effectively Collaborate With Cross-Functional Teams, Senior Management, And External Stakeholders.

Required Skills

  • Risk Management

  • Project Management

  • Communication

  • Time Management

  • Leadership

  • Agile Methodology

  • Team Building

  • Problem-Solving

  • Stakeholder management

  • Customer Experience

  • Budget

  • Technical Expertise

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Senior Technical Project Manager, Customer Experience in Boston, MA, USA is between $118,000 and $159,000 per year. This range can vary depending on factors such as the specific industry, company size, and level of experience. Additionally, bonuses and other forms of compensation may also impact the overall salary for this role.

Additional Information
Sirius XM Radio is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 19th, 2024
Apply BeforeJune 9th, 2026
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About Sirius XM Radio

Sirius XM Holdings, Inc., doing business as Sirius XM Satellite Radio, is an American broadcasting company headquartered in Midtown Manhattan, New York City that provides satellite radio and online radio services operating in the United States.

Frequently asked questions
More Jobs From Sirius XM Radio

View All Sirius XM Radio jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started