Senior Technical Project Manager, Customer Experience

Welcome to Sirius XM Radio! We are a leading audio entertainment company known for our wide variety of music, sports, and talk radio programming. We are currently seeking a Senior Technical Project Manager to join our dynamic team and lead our Customer Experience initiatives. In this role, you will have the opportunity to work on exciting projects that will enhance the overall experience for our valued customers. We are looking for a highly experienced and driven individual who is passionate about delivering exceptional customer experiences through technology. If you have a strong technical background, excellent project management skills, and a customer-centric mindset, we would love to hear from you!

1. Lead and manage all technical projects related to customer experience, from inception to implementation.
2. Collaborate with cross-functional teams to define project goals, timelines, and deliverables.
3. Develop and maintain project plans, ensuring all tasks are completed on time and within budget.
4. Oversee and track project progress, providing regular updates to stakeholders.
5. Identify potential risks and develop contingency plans to mitigate them.
6. Ensure that all projects are aligned with the company's goals and objectives.
7. Serve as the main point of contact for all project-related communication, both internally and externally.
8. Foster a collaborative and positive working environment to facilitate project success.
9. Conduct regular reviews and evaluations of project outcomes, making necessary adjustments to improve efficiency and effectiveness.
10. Stay up-to-date with industry trends and advancements in technology to continuously enhance the customer experience.
11. Develop and maintain relationships with vendors and external partners to support project implementation.
12. Mentor and train team members to enhance their project management skills.
13. Adhere to company policies and procedures, ensuring compliance at all times.
14. Communicate and uphold the company's brand and values in all interactions both internally and externally.

According to JobzMall, the average salary range for a Senior Technical Project Manager, Customer Experience in San Diego, CA, USA is $125,000 - $160,000 per year. This range can vary depending on factors such as the company, industry, level of experience, and specific job duties. Some companies may offer additional benefits such as bonuses, stock options, and other incentives that can impact the overall compensation package.

Sirius XM Holdings, Inc., doing business as Sirius XM Satellite Radio, is an American broadcasting company headquartered in Midtown Manhattan, New York City that provides satellite radio and online radio services operating in the United States.