Senior Systems Engineer, Salesforce - Customer Experience

Welcome to Sirius XM Radio, where music, sports, and talk come together to provide an unparalleled listening experience for our subscribers. We are currently seeking a Senior Systems Engineer with expertise in Salesforce and a passion for enhancing customer experience. This role is critical to our success as it involves leading the development and maintenance of our Salesforce systems to ensure seamless interactions with our valued subscribers. If you have a strong technical background, a customer-centric mindset, and the desire to be a part of a dynamic team, we want to hear from you. Join us and be a part of revolutionizing the way our subscribers engage with Sirius XM Radio.

1. Lead the development and maintenance of Salesforce systems to ensure smooth and efficient interactions with subscribers.
2. Utilize expertise in Salesforce to identify and implement innovative solutions that enhance the customer experience.
3. Collaborate with cross-functional teams to understand business needs and translate them into technical requirements for Salesforce.
4. Develop and maintain system documentation, including processes, workflows, and configuration changes.
5. Monitor system performance and troubleshoot any issues that may arise, providing timely and effective resolutions.
6. Stay updated on industry best practices and trends in Salesforce to continuously improve the system and overall subscriber experience.
7. Train and mentor team members on Salesforce processes and best practices.
8. Proactively identify opportunities for system enhancements and optimizations to improve efficiency and effectiveness.
9. Ensure data integrity and security within the Salesforce system.
10. Communicate with stakeholders at all levels of the organization to provide updates on system performance and enhancements.
11. Collaborate with third-party vendors to integrate and customize Salesforce solutions as needed.
12. Participate in project planning and implementation to ensure Salesforce systems meet business requirements.
13. Act as a subject matter expert for all Salesforce-related inquiries and provide technical support to resolve any issues.
14. Maintain a customer-centric mindset and strive to continuously improve the subscriber experience through the use of Salesforce systems.
15. Work in a fast-paced, dynamic environment and adapt to changing priorities and business needs.

According to JobzMall, the average salary range for a Senior Systems Engineer, Salesforce - Customer Experience in Washington, DC, USA is $125,000 - $145,000 per year. This range can vary depending on factors such as experience, location, and company size. Some companies may also offer additional bonuses and benefits.

Sirius XM Holdings, Inc., doing business as Sirius XM Satellite Radio, is an American broadcasting company headquartered in Midtown Manhattan, New York City that provides satellite radio and online radio services operating in the United States.