Manager, Listener Care - AI Customer Experience

Are you a motivated and customer-focused individual looking to lead a team in providing exceptional listener care for a cutting-edge AI customer experience? Sirius XM Radio is seeking a Manager for our Listener Care department who will be responsible for overseeing the day-to-day operations of our AI customer experience team. This is an exciting opportunity for someone with strong leadership skills, a passion for providing top-notch customer service, and a desire to be at the forefront of technological advancements in the entertainment industry. If you are a proactive and collaborative individual with a proven track record of managing teams and delivering exceptional customer experiences, we want to hear from you!

1. Oversee the day-to-day operations of the AI customer experience team.
2. Lead and develop a team of customer service representatives to provide exceptional listener care.
3. Ensure that team members are properly trained and equipped to handle all customer inquiries and issues.
4. Create and implement processes and procedures to streamline the customer experience and improve efficiency.
5. Monitor and analyze team performance and make necessary adjustments to meet performance goals.
6. Collaborate with other departments to ensure a seamless and consistent customer experience across all channels.
7. Stay up-to-date on industry trends and best practices to continuously improve the customer experience.
8. Handle escalated customer inquiries and complaints in a timely and professional manner.
9. Develop and maintain relationships with key stakeholders and vendors to ensure the success of the team.
10. Take a proactive approach to identifying and addressing potential issues or challenges within the team or customer experience.
11. Conduct regular performance evaluations and provide feedback and coaching to team members.
12. Handle hiring, onboarding, and training of new team members.
13. Ensure compliance with company policies and procedures.
14. Represent the company and the Listener Care department in a positive and professional manner at all times.
15. Collaborate with cross-functional teams to identify and implement process improvements and new technologies to enhance the customer experience.

According to JobzMall, the average salary range for a Manager, Listener Care - AI Customer Experience is between $74,000 to $90,000 per year. However, this can vary depending on the specific job responsibilities, location, and the experience and qualifications of the individual.

Sirius XM Holdings, Inc., doing business as Sirius XM Satellite Radio, is an American broadcasting company headquartered in Midtown Manhattan, New York City that provides satellite radio and online radio services operating in the United States.