Customer Experience Specialist

Welcome to Sirius XM Radio! We are a leading provider of satellite radio and online audio streaming services, delivering an unparalleled listening experience to millions of subscribers across the country. As a Customer Experience Specialist, you will play a crucial role in ensuring that our customers receive exceptional service and support. We are seeking a dedicated and enthusiastic individual with a passion for delivering top-notch customer experiences. If you thrive in a fast-paced and dynamic environment and have a strong customer-centric mindset, we want to hear from you!

1. Provide exceptional customer service to subscribers through various communication channels including phone, email, and chat.
2. Respond promptly and professionally to customer inquiries and concerns, ensuring a positive and efficient resolution.
3. Utilize active listening skills and empathetic communication to understand and address customer needs.
4. Maintain a thorough understanding of Sirius XM Radio products and services in order to accurately assist customers with their inquiries.
5. Troubleshoot technical issues and provide troubleshooting support to customers.
6. Escalate complex or unresolved issues to appropriate teams for further assistance and follow-up.
7. Keep detailed and accurate records of customer interactions and transactions.
8. Identify opportunities to improve the customer experience and provide feedback to management.
9. Stay up-to-date on company policies, procedures, and promotions to effectively assist customers.
10. Work collaboratively with team members and other departments to ensure a seamless and positive customer experience.
11. Meet or exceed performance metrics, including customer satisfaction, response time, and first call resolution.
12. Maintain a positive and professional attitude at all times, representing the company's brand and values.
13. Continuously seek opportunities for personal and professional growth through training and development programs.
14. Adhere to company policies and procedures, including privacy and security regulations.
15. Provide timely and accurate updates to customers regarding their inquiries or concerns.
16. Display a strong commitment to customer satisfaction and retention.
17. Proactively identify and address potential issues or trends that may impact the customer experience.
18. Maintain a high level of accuracy and attention to detail when handling customer accounts and information.
19. Collaborate with cross-functional teams to improve processes and enhance the overall customer experience.
20. Demonstrate a strong understanding of the competitive landscape and provide recommendations for enhancing customer satisfaction and loyalty.

According to JobzMall, the average salary range for a Customer Experience Specialist in Seattle, WA, USA is between $40,000 and $60,000 per year. This range can vary depending on factors such as the specific job title, level of experience, and company size. Additionally, factors such as bonuses, benefits, and commission may also affect the overall salary range for this role.

Sirius XM Holdings, Inc., doing business as Sirius XM Satellite Radio, is an American broadcasting company headquartered in Midtown Manhattan, New York City that provides satellite radio and online radio services operating in the United States.