SAP Training Specialist Customer Service

Are you a highly motivated individual with a passion for helping others achieve their full potential? Do you have experience in SAP training and a strong understanding of customer service? If so, we have the perfect opportunity for you! Siemens is seeking a dedicated SAP Training Specialist to join our Customer Service team. In this role, you will have the opportunity to utilize your expertise in SAP to train and support our customer service team, ensuring they have the knowledge and skills needed to provide exceptional service to our clients. We are looking for someone who is not only knowledgeable in SAP, but also possesses excellent communication and interpersonal skills. If you are ready to take on a new challenge and make a positive impact in the world of customer service, we want to hear from you!

1. Develop and implement comprehensive SAP training programs for the customer service team.
2. Conduct in-depth trainings on SAP functionalities, processes, and best practices to ensure team members have a thorough understanding of the system.
3. Create training materials, including manuals, videos, and presentations, to effectively communicate complex SAP concepts.
4. Collaborate with cross-functional teams to identify training needs and design customized training programs.
5. Monitor and evaluate the effectiveness of training programs and make necessary adjustments to improve learning outcomes.
6. Provide ongoing support to the customer service team, answering questions and troubleshooting issues related to SAP.
7. Stay updated on the latest developments and updates in SAP and incorporate them into training programs.
8. Foster a positive learning environment and motivate team members to continuously improve their SAP skills.
9. Communicate with team leaders to identify areas for improvement and develop action plans to address them.
10. Serve as a subject matter expert on SAP and provide guidance and support to team members as needed.
11. Collaborate with other trainers and team members to share best practices and continuously improve the training program.
12. Maintain accurate training records and provide regular reports on training activities and outcomes.
13. Stay informed about customer service trends and incorporate them into SAP training to ensure a high level of service delivery.
14. Maintain a strong understanding of customer service processes and procedures to effectively train team members on their use in conjunction with SAP.
15. Participate in special projects and initiatives related to SAP training and customer service improvement.

According to JobzMall, the average salary range for a SAP Training Specialist Customer Service in 91 Erlangen, Germany is €40,000 to €60,000 per year, or approximately €3,300 to €5,000 per month. This can vary depending on the specific company, level of experience, and other factors such as bonuses and benefits.

Siemens Corporation is a U.S. subsidiary of Siemens AG, a global powerhouse focusing on the areas of power generation and distribution, intelligent infrastructure for buildings and distributed energy systems, and automation and digitalization in the process and manufacturing industries. For more than 160 years, the company has innovated and invented technologies to support American industry spanning manufacturing, energy, healthcare and infrastructure.