MRI Guardian Technical Support Technician

Remotely monitor systems covered by Guardian to act on potential alerts or events in real time to improve our ability to take corrective actions that eliminate or reduce negative customer impact. Review proactive events generated by systems under service contract to identify root cause and recommend corrective action. Contact customers as needed to support the clarification process and to fulfill service level response deliverables as part of our service contract offerings. Collaborate with the factory to increase opportunities to recognize useful trends are patterns that can lead to cost-effective actions to reduce unplanned downtime. Implement processes to ensure field team members are efficiently dispatched along with tooling and parts to perform proactive repairs and maintenance before they impact the customer. Follow escalation processes to ensure proactive action plans are completed in a timely manner that matches the urgency of the trend or potential impact to the customer.

According to JobzMall, the average salary range for a MRI Guardian Technical Support Technician in 810 Innovation Dr, Knoxville, TN 37932, USA is $62,000 to $76,000. This salary range can vary depending on experience, education, and other qualifications.

Siemens Corporation is a U.S. subsidiary of Siemens AG, a global powerhouse focusing on the areas of power generation and distribution, intelligent infrastructure for buildings and distributed energy systems, and automation and digitalization in the process and manufacturing industries. For more than 160 years, the company has innovated and invented technologies to support American industry spanning manufacturing, energy, healthcare and infrastructure.