Customer Services Supervisor

Supervise, train, and mentor a team of Service Coordinators; set goals, monitor performance, conduct employee review meetings, and schedule formal training. Act as the point of escalation for customers with concerns over scheduling and dispatching. Coordinate with Operations Managers to align availability and scheduling of staff technicians and specialists. Complete service request and dispatch documentation. Review, process, and distribute service documentation through the SAP service platform. Supervise Service Coordinators to ensure accurate creation of Debit Note Requests (DNRs/Billing) for Time and Material service orders. Support project profitability through cost containment procedures and processes. Travel between branch locations as needed.

According to JobzMall, the average salary range for a Customer Services Supervisor in 4601 Six Forks Rd, Raleigh, NC 27609, USA is $32,000 to $45,000 per year. This salary range may vary depending on the individual's qualifications and experience.

Siemens Corporation is a U.S. subsidiary of Siemens AG, a global powerhouse focusing on the areas of power generation and distribution, intelligent infrastructure for buildings and distributed energy systems, and automation and digitalization in the process and manufacturing industries. For more than 160 years, the company has innovated and invented technologies to support American industry spanning manufacturing, energy, healthcare and infrastructure.