Siemens

Customer Service Manager

Siemens

Cary, NC, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

The Siemens team is looking for an experienced Customer Service Manager to join our growing organization. This individual will be responsible for managing our customer service team, ensuring customer satisfaction, and effectively managing customer relationships. Our ideal candidate is a highly motivated self-starter who has a passion for customer service and is able to think outside the box to solve complex customer service issues and provide creative solutions.To be successful in this role, you should have extensive experience in customer service management and extensive knowledge of customer service best practices. In addition, you must have excellent interpersonal, problem solving, and communication skills, as well as strong organizational and time management skills. You must also be comfortable with using customer service software and have a willingness to stay up-to-date on industry knowledge. If you have the qualifications and drive to take on this position, we would love to hear from you.

Where is this job?
This job is located at Cary, NC, USA
Job Qualifications
  • Excellent Organizational Skills

  • Strong Communication Skills

  • Problem Solving Skills

  • Ability To Motivate And Inspire Team Members

  • Knowledge Of Customer Service Principles

  • Proven Leadership Experience

  • Knowledge Of Relevant Software (Eg. Crm)

  • Ability To Handle Customer Complaints And Inquiries

Required Skills
  • Strategic Planning

  • Training

  • Communication

  • Coaching

  • Scheduling

  • Negotiation

  • Leadership

  • Conflict Resolution

  • Empathy

  • Analytical

  • Patience

  • Problem-Solving

  • Delegation

  • Organizational

  • Interpersonal

Soft Skills
  • Communication

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Critical thinking

  • collaboration

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Customer Service Manager in Cary, NC, USA is $40,800 - $72,500.

Additional Information
Siemens is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 3rd, 2023
Apply BeforeJune 21st, 2025
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About Siemens

Siemens Corporation is a U.S. subsidiary of Siemens AG, a global powerhouse focusing on the areas of power generation and distribution, intelligent infrastructure for buildings and distributed energy systems, and automation and digitalization in the process and manufacturing industries. For more than 160 years, the company has innovated and invented technologies to support American industry spanning manufacturing, energy, healthcare and infrastructure.

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