Customer Service Representative

Are you a people-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced and dynamic work environment? Look no further, as Shopee is currently seeking a highly motivated and enthusiastic Customer Service Representative to join our team! In this role, you will have the opportunity to interact with customers from all around the world and provide them with the best shopping experience. If you possess excellent communication skills, a strong sense of empathy, and a genuine desire to help others, we want you on our team!

1. Provide exceptional customer service: Delivering top-notch customer service should be the top priority of the Customer Service Representative. This includes handling customer inquiries, concerns, and complaints in a timely and professional manner.
2. Interact with customers: The role requires actively engaging with customers from different parts of the world. The Customer Service Representative should be able to build a positive rapport with customers and understand their needs.
3. Resolve customer issues: It is the responsibility of the Customer Service Representative to resolve customer issues efficiently and effectively. This may involve troubleshooting technical problems, processing returns or refunds, and providing solutions to customer complaints.
4. Maintain a positive attitude: Working in a fast-paced and dynamic environment can be challenging, but the Customer Service Representative should maintain a positive and professional attitude at all times. They should be able to handle difficult or irate customers with patience and empathy.
5. Communicate effectively: Excellent communication skills are necessary for this role. The Customer Service Representative should be able to communicate clearly and effectively with customers, as well as other team members and departments within the company.
6. Uphold company values: As a representative of the company, the Customer Service Representative should uphold the company's values and maintain a high level of professionalism at all times.
7. Keep up-to-date with product knowledge: In order to provide the best shopping experience for customers, the Customer Service Representative should have a good understanding of the company's products and services. They should also stay updated on any changes or new offerings.
8. Collaborate with team members: The role may require working closely with other team members and departments within the company. The Customer Service Representative should be able to collaborate effectively and contribute to the overall success of the team.
9. Meet performance targets: The Customer Service Representative should work towards meeting or exceeding performance targets set by the company. This may include metrics such as customer satisfaction, response time, and first call resolution.
10. Continuously improve processes: As a front-line representative, the

According to JobzMall, the average salary range for a Customer Service Representative in Singapore is between $2,500-$3,500 SGD per month. This can vary depending on the specific industry, company, and individual experience. Some Customer Service Representatives may also receive additional benefits such as bonuses, commissions, and health insurance.

Shopee, Southeast Asia and Taiwan's premier e-commerce platform, offers customers a seamless, secure, and swift online shopping experience with robust payment and logistical support. Launched in Singapore in 2015 by Sea, a leader in digital entertainment, e-commerce, and digital financial services, Shopee has expanded to Malaysia, Thailand, Taiwan, Indonesia, Vietnam, and the Philippines. With a focus on enhancing user experience and local strategies, Shopee aims to be the top e-commerce destination in the region. Sea, listed on the NYSE under SE, is dedicated to improving lives with technology. Shopee is actively seeking talented individuals passionate about joining their dynamic team, with opportunities listed at http://careers.shopee.sg/.