Customer Success Associate

The Customer Success Associate will provide professional, day-to-day support for our field sales representatives and clinical research specialists, as well as customers across the globe, by utilizing a broad knowledge of Shockwave Medical products, services, and policies. Responsible for processing trunk stock, consignment, and direct orders, maintaining customer data, auditing inventory, pricing accuracy, and post-order activities such as returns, credits, and invoicing. Process sales orders and work with customers in the event of issues or discrepancies. Actively manage Customer Service cases in Salesforce to ensure response times to customers meets and exceeds service level agreement levels. Manage and audit inventory deployed to the field in trunk stock and on customers’ shelves. Maintain complete and accurate customer data across systems (Salesforce, ERP system).

According to JobzMall, the average salary range for a Customer Success Associate in 5403 Betsy Ross Dr, Santa Clara, CA 95054, USA is between $44,730 and $70,338. The salary range may vary depending on factors such as job experience, skills, and education.

TopShock is a global case-based competition where interventional cardiologists select the best Coronary IVL case in modular or eccentric calcium performed by their peers.