ServiceNow

UX Researcher - Emerging Talent Intern

ServiceNow

Santa Clara, CA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a curious and empathetic individual with a passion for understanding user behavior? Do you have a keen eye for detail and a desire to improve user experiences? ServiceNow is seeking an Emerging Talent Intern to join our UX Research team and help us shape the future of our products. As an intern, you will have the opportunity to work closely with experienced researchers and gain hands-on experience in the world of user-centered design. We are looking for someone who is eager to learn, collaborative, and has a strong interest in UX research. If you are ready to take your skills to the next level and make a meaningful impact, we want you on our team! Join us in revolutionizing the way people work and discover your full potential at ServiceNow.

  1. Conduct user research activities, such as usability testing, interviews, surveys, and focus groups, to understand user needs and behaviors.
  2. Analyze and synthesize research findings to identify patterns and insights that can inform product design decisions.
  3. Collaborate with cross-functional teams, including designers, product managers, and engineers, to translate research findings into actionable recommendations.
  4. Help develop and maintain research plans, protocols, and other materials for user research projects.
  5. Assist in the recruitment and scheduling of participants for research studies.
  6. Participate in team discussions and brainstorming sessions to generate ideas for improving user experiences.
  7. Stay updated on industry trends and best practices in user research to continuously improve research methods and processes.
  8. Assist in the preparation and delivery of research presentations and reports to stakeholders.
  9. Take on additional tasks and responsibilities as needed to support the UX Research team.
  10. Maintain a positive and professional attitude while working in a fast-paced and dynamic environment.
Where is this job?
This job is located at Santa Clara, CA, USA
Job Qualifications
  • Strong Research Skills: As A Ux Researcher Intern, Candidates Should Possess Strong Research Skills To Gather And Analyze User Data For Product Development.

  • Knowledge Of Ux Design Principles: An Understanding Of User Experience Design Principles Is Essential To Identify And Address Usability Issues In Servicenow's Products.

  • Familiarity With Ux Research Methods: The Intern Should Have A Good Understanding Of Various Ux Research Methods Such As User Interviews, Usability Testing, And Surveys To Effectively Gather Insights And Make Data-Driven Decisions.

  • Excellent Communication Skills: As A Ux Researcher, The Intern Will Need To Communicate Their Findings And Recommendations To Various Stakeholders. Therefore, Strong Verbal And Written Communication Skills Are Necessary.

  • Ability To Work In A Team: The Intern Will Be Working Closely With Cross-Functional Teams, Including Designers, Developers, And Product Managers. Hence, The Ability To Collaborate And Work In A Team Is Crucial For Success In This Role.

Required Skills
  • Data Analysis

  • Prototyping

  • Information architecture

  • survey design

  • usability testing

  • ethnographic research

  • Competitive analysis

  • User Interviews

  • User Journey Mapping

  • Task analysis

  • Persona Development

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a UX Researcher - Emerging Talent Intern in Santa Clara, CA, USA is $20-$30 per hour. This equates to an annual salary range of approximately $41,600-$62,400. However, salaries may vary based on factors such as the specific company, the intern's experience and skills, and the current job market conditions. It is important to research and negotiate a fair salary with the specific company offering the internship.

Additional Information
ServiceNow is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 13th, 2024
Apply BeforeJune 21st, 2025
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About ServiceNow

ServiceNow is a Santa Clara, California-based software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.

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