ServiceNow

Technical Support Engineer

ServiceNow
San Diego, CA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to ServiceNow, a fast-paced and innovative company dedicated to revolutionizing the world of IT and business operations. We are currently seeking a highly motivated Technical Support Engineer to join our dynamic team and provide exceptional technical support to our clients. As a Technical Support Engineer, you will play a crucial role in ensuring our customers have a seamless experience with our products and services. We are looking for someone with a strong technical background, excellent communication skills, and a passion for problem-solving. If you are a self-starter, team player, and thrive in a challenging environment, we want you to be a part of our growing team at ServiceNow.

  1. Provide exceptional technical support to clients by troubleshooting and resolving technical issues in a timely and efficient manner.
  2. Collaborate with cross-functional teams to identify and resolve complex technical issues.
  3. Serve as a subject matter expert on ServiceNow products and services, staying up-to-date with the latest updates and features.
  4. Communicate effectively with clients to understand their needs and provide them with tailored solutions.
  5. Document all support activities and maintain accurate records of customer interactions and solutions provided.
  6. Proactively monitor and address customer concerns, escalating issues as needed to ensure timely resolution.
  7. Continuously improve technical support processes and procedures to enhance the customer experience.
  8. Participate in product testing and provide feedback to the development team on potential issues or enhancements.
  9. Train and educate clients on how to effectively use ServiceNow products and services.
  10. Stay current with industry trends and advancements in technology to provide innovative solutions to customers.
  11. Collaborate with sales and account management teams to identify potential upsell opportunities.
  12. Maintain a positive and professional demeanor while representing ServiceNow and its products.
  13. Work independently and as part of a team to achieve individual and team goals.
  14. Adhere to all company policies and procedures, including security protocols and confidentiality agreements.
  15. Continuously improve technical skills and knowledge through training and self-study.
Where is this job?
This job is located at San Diego, CA, USA
Job Qualifications

  • Strong Technical Knowledge And Expertise: A Technical Support Engineer At Servicenow Should Possess A Strong Understanding Of Various Technical Concepts And Be Able To Troubleshoot And Resolve Complex Technical Issues.

  • Experience With Servicenow Products: Candidates Should Have Prior Experience With Servicenow Products, Such As It Service Management, It Operations Management, And Customer Service Management, To Provide Effective Support To Customers.

  • Excellent Communication Skills: Effective Communication Is Essential For A Technical Support Engineer As They Will Be Required To Interact With Customers, Understand Their Issues, And Provide Solutions In A Clear And Concise Manner.

  • Problem-Solving Abilities: Technical Support Engineers Should Have Strong Problem-Solving Skills To Be Able To Identify And Resolve Issues Efficiently. They Should Also Have The Ability To Think Critically And Creatively To Provide Innovative Solutions.

  • Customer-Focused Mindset: At Servicenow, Customer Satisfaction Is A Top Priority, And Technical Support Engineers Should Have A Customer-Focused Mindset, Be Empathetic, And Have The Ability To Build Strong Relationships With Customers.

Required Skills

  • Networking

  • Troubleshooting

  • Software

  • Communication

  • Time Management

  • Multitasking

  • customer service

  • Analytical Thinking

  • Problem-Solving

  • hardware

  • System Administration

  • Technical Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Technical Support Engineer in San Diego, CA, USA is $68,000 - $86,000 per year. This range may vary depending on factors such as experience, education, industry, and company size.

Additional Information
ServiceNow is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 13th, 2024
Apply BeforeSeptember 18th, 2025
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About ServiceNow

ServiceNow is a Santa Clara, California-based software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.

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