ServiceNow

Technical Support Engineer

ServiceNow

San Diego, CA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

We are looking for an experienced Technical Support Engineer to join our ServiceNow team. The ideal candidate will have a passion for technology, customer service and problem-solving, and a drive to learn and develop their skills. We are seeking a self-motivated, organized and reliable individual who will provide excellent technical support to our customers.The successful candidate should have a minimum of two years’ experience in a customer service role with a technical background, and a good understanding of software and hardware systems. You should also possess strong communication and problem-solving skills, as well as a customer-focused approach. A background in IT services and/or software development will be beneficial. Moreover, you should be able to work independently and be comfortable with troubleshooting a wide range of technical issues.

Where is this job?
This job is located at San Diego, CA, USA
Job Qualifications
  • Excellent Communication Skills

  • Ability To Work Independently And Collaboratively

  • Strong Problem-Solving Skills

  • Knowledge Of Servicenow Platform And Its Related Products

  • Knowledge Of Scripting Languages

  • Experience With System And Network Administration

  • Understanding Of It Service Management

  • Ability To Diagnose And Troubleshoot Software And Hardware Issues

Required Skills
  • Documentation

  • Quality Assurance

  • Process Improvement

  • Networking

  • Troubleshooting

  • Communication

  • Problem Solving

  • Database Management

  • Scripting

  • customer service

  • Analytical Thinking

  • System Administration

  • User Training

  • Application Support

  • Incident Resolution

Soft Skills
  • Communication

  • Negotiation

  • Time management

  • Interpersonal Skills

  • creativity

  • Organizational skills

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Technical Support Engineer in San Diego, CA, USA is $60,000-$90,000 per year. This range is based on the experience level and job duties of the engineer, as well as the industry they are working in.

Additional Information
ServiceNow is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 1st, 2023
Apply BeforeSeptember 18th, 2025
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About ServiceNow

ServiceNow is a Santa Clara, California-based software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.

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