Staff UX Researcher, Technology Workflows

Welcome to ServiceNow, where we are dedicated to transforming the way work gets done. We are looking for a passionate and driven Staff UX Researcher to join our team and help us create exceptional technology workflows for our clients. As a Staff UX Researcher, you will be responsible for conducting user research to understand the needs and behaviors of our users, and use that knowledge to inform the design and development of our products. If you have a strong background in UX research, a deep understanding of technology workflows, and a desire to create impactful solutions, we would love to hear from you. Join us in shaping the future of work at ServiceNow.

1. Conduct user research to understand the needs, behaviors, and pain points of our users.
2. Collaborate with cross-functional teams to identify research goals and objectives.
3. Design and execute various research methods, such as surveys, interviews, and usability studies.
4. Analyze and synthesize research findings to identify key insights and opportunities for product improvement.
5. Utilize data and metrics to measure the success and impact of UX research.
6. Work closely with designers and developers to translate research findings into actionable design recommendations.
7. Advocate for user-centered design and research practices within the organization.
8. Stay up-to-date with industry trends and best practices in UX research and technology workflows.
9. Develop and maintain research plans, schedules, and budgets.
10. Present research findings and recommendations to stakeholders, including senior leadership.
11. Mentor and guide junior researchers in research methodologies and best practices.
12. Continuously gather feedback and iterate on research processes to improve efficiency and effectiveness.
13. Collaborate with product managers to prioritize research initiatives and align with product roadmap.
14. Act as a champion for the user, ensuring their needs and goals are represented in all aspects of product development.
15. Contribute to the overall strategy and vision for UX research at ServiceNow.

According to JobzMall, the average salary range for a Staff UX Researcher, Technology Workflows is between $80,000 and $120,000 per year. This is based on data from major job sites such as Glassdoor, Indeed, and PayScale. Factors such as years of experience, location, and company size can also impact the salary range for this role.

ServiceNow is a Santa Clara, California-based software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.