Are you a curious and empathetic individual with a passion for understanding user behavior and needs? Do you have experience conducting user research and translating insights into actionable recommendations? If so, ServiceNow is seeking a Staff UX Researcher to join our team! As a Staff UX Researcher, you will play a crucial role in shaping the user experience of our products and services. You will work closely with cross-functional teams to identify and prioritize research opportunities, design studies, and communicate findings to drive product improvements. Join us in our mission to make work better for people and revolutionize the way businesses operate.
- Conduct user research: The Staff UX Researcher will be responsible for conducting user research using various methods such as surveys, interviews, and usability testing to gather insights about user behavior and needs.
- Translate insights into actionable recommendations: The Staff UX Researcher will analyze and synthesize research findings to provide actionable recommendations that can improve the user experience of our products and services.
- Collaborate with cross-functional teams: This role will work closely with cross-functional teams including product managers, designers, and engineers to identify research opportunities, prioritize them, and implement the insights gathered.
- Design and execute research studies: The Staff UX Researcher will be responsible for designing and executing research studies, including creating study plans, recruiting participants, and analyzing data.
- Communicate research findings: The Staff UX Researcher will effectively communicate research findings to stakeholders, including presenting insights, creating reports, and providing recommendations for product improvements.
- Stay updated on user trends and needs: This role will be responsible for staying updated on user trends and needs through industry research, attending conferences, and networking with other UX professionals.
- Contribute to the development of user-centered products: The Staff UX Researcher will play a crucial role in shaping the user experience of our products and services by contributing valuable insights and recommendations.
- Ensure research is conducted ethically: The Staff UX Researcher will adhere to ethical research principles and guidelines to ensure that all research is conducted in an ethical and responsible manner.
- Advocate for the user: This role will act as an advocate for the user, ensuring that their needs and perspectives are considered in all product decisions and designs.
- Continuously improve research processes: The Staff UX Researcher will proactively identify areas for improvement in research processes and methodologies, and make recommendations for implementing changes to drive efficiency and effectiveness.
Bachelor's Or Master's Degree In Human-Computer Interaction, Cognitive Psychology, Anthropology, Or A Related Field.
Minimum Of 3-5 Years Of Experience Conducting User Research In A Corporate Or Consulting Setting.
Proficiency In A Variety Of Qualitative And Quantitative Research Methods, Including Conducting User Interviews, Usability Testing, And Surveys.
Excellent Communication Skills, Including The Ability To Clearly Present Research Findings And Recommendations To Cross-Functional Teams And Stakeholders.
Strong Understanding Of User-Centered Design Principles And The Ability To Translate Research Insights Into Actionable Design Recommendations.
Data Analysis
Prototyping
Information architecture
Research methodologies
survey design
usability testing
User-centered Design
User testing
Interviewing
User Experience (UX)
Eth
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Staff UX Researcher in San Diego, CA, USA is $80,000-$120,000 per year. However, this can vary depending on factors such as the company, experience level, and specific job responsibilities. Some companies may offer higher salaries for this role, while others may offer lower salaries. It is important to research the specific company and industry to get a better understanding of the salary range for a Staff UX Researcher in San Diego.
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ServiceNow is a Santa Clara, California-based software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.
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