ServiceNow

Sr Solution Consultant - Healthcare

ServiceNow

Vienna, Austria
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

We are seeking a highly skilled and experienced Sr Solution Consultant - Healthcare to join our dynamic team at ServiceNow. As a leader in the healthcare industry, we are committed to providing innovative solutions that improve patient outcomes and drive operational efficiency. In this role, you will be responsible for leveraging your expertise in healthcare technology and business processes to deliver successful implementations and drive customer satisfaction. We are looking for a driven and dedicated individual with a strong background in healthcare and a passion for helping organizations achieve their goals. If you have a proven track record of delivering exceptional results and are ready to take on new challenges, we want to hear from you.

  1. Collaborate with sales and pre-sales teams to identify customer needs and develop effective solutions for their healthcare technology and business process challenges.
  2. Utilize your in-depth knowledge of the healthcare industry and its regulations to understand customer requirements and ensure compliance.
  3. Lead and participate in requirements gathering and scoping sessions with clients, providing expert insight and guidance.
  4. Conduct product demonstrations and presentations to showcase the capabilities and benefits of ServiceNow's solutions.
  5. Develop and maintain strong relationships with clients, serving as their main point of contact throughout the implementation process.
  6. Design and deliver customized solutions that meet the unique needs of each client, taking into consideration their existing systems and processes.
  7. Collaborate with cross-functional teams to ensure seamless integration of ServiceNow's solutions with client systems.
  8. Provide ongoing support and training to clients, ensuring they are able to effectively utilize the implemented solutions.
  9. Analyze and monitor customer satisfaction levels, proactively identifying and addressing any issues to ensure a positive experience.
  10. Stay up-to-date on industry trends and developments, continuously expanding your knowledge and expertise in healthcare technology and processes.
  11. Mentor and train junior team members, sharing your knowledge and experience to help them grow and develop in their roles.
  12. Contribute to the development and improvement of ServiceNow's healthcare solutions, providing valuable insights and feedback.
  13. Travel to client sites as needed for on-site support and meetings.
  14. Maintain accurate and detailed records of project activities, timelines, and deliverables.
  15. Consistently meet or exceed performance targets and contribute to the overall success of ServiceNow's healthcare team.
Where is this job?
This job is located at Vienna, Austria
Job Qualifications
  • Extensive Knowledge Of Healthcare Industry: A Senior Solution Consultant Should Have A Deep Understanding Of The Healthcare Industry, Its Trends, Challenges, And Regulations. This Knowledge Will Enable Them To Effectively Analyze And Identify Business Needs And Provide Suitable Solutions.

  • Experience In Solution Consultation: The Ideal Candidate Should Have A Proven Track Record Of Successful Solution Consultation In The Healthcare Industry. This Includes Experience In Conducting Needs Analysis, Designing And Delivering Presentations, And Developing And Implementing Solutions.

  • Technical Expertise: A Sr Solution Consultant Must Have A Strong Technical Background And Be Proficient In Various Healthcare Technologies And Software. This Includes Experience With Electronic Health Records (Ehr), Health Information Exchange (Hie), And Clinical Decision Support Systems (Cdss).

  • Strong Communication And Interpersonal Skills: As A Key Liaison Between The Healthcare Organization And Servicenow, A Sr Solution Consultant Must Have Excellent Communication And Interpersonal Skills. This Includes The Ability To Effectively Communicate Technical Information To Non-Technical Stakeholders And Build Strong Relationships With Clients.

  • Project Management Experience: Servicenow's Healthcare Solutions Often Involve Complex And Large-Scale Projects. A Senior Solution Consultant Should Have Experience In Project Management, Including Planning, Execution, And Delivery, To Ensure The Successful Implementation Of Solutions For Healthcare Clients.

Required Skills
  • Business Analysis

  • Project Management

  • Communication

  • Presentation skills

  • Consultative selling

  • Client Relationship Management

  • Problem-Solving

  • Solution Architecture

  • Technical Expertise

  • Product Demonstrations

  • Healthcare Industry Knowledge

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Problem Solving

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Sr Solution Consultant - Healthcare in Vienna, Austria is approximately €70,000 to €90,000 per year. However, this can vary depending on factors such as experience, skills, and the specific company and industry.

Additional Information
ServiceNow is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesGerman
Job PostedJune 18th, 2025
Apply BeforeJuly 18th, 2025
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About ServiceNow

ServiceNow is a Santa Clara, California-based software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.

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