Senior Support Account Manager

We are seeking a highly motivated and experienced Senior Support Account Manager to join our dynamic team at ServiceNow. As a leading provider of cloud-based solutions, we are dedicated to providing exceptional customer service and support to our clients. In this role, you will be responsible for managing and maintaining strong relationships with our enterprise-level customers, ensuring their satisfaction and driving value from our products and services. We are looking for a candidate with a proven track record in account management, exceptional communication skills, and a deep understanding of enterprise technology. If you are a customer-focused, results-driven professional, we want to hear from you!

1. Develop and maintain strong relationships with enterprise-level customers.
2. Serve as the main point of contact for assigned accounts, ensuring prompt and effective communication.
3. Conduct regular check-ins with clients to ensure their satisfaction and identify areas for improvement.
4. Work closely with internal teams to understand the client's needs and provide tailored solutions.
5. Proactively identify opportunities for upselling and cross-selling to drive value for the customer.
6. Collaborate with the sales team to renew contracts and negotiate pricing.
7. Monitor customer usage and provide recommendations for optimizing their use of our products and services.
8. Address any customer concerns or issues in a timely and professional manner.
9. Keep up-to-date on industry trends and best practices to provide valuable insights to clients.
10. Prepare and present regular reports on customer satisfaction and account growth to management.
11. Develop and maintain a deep understanding of our products and services, as well as the enterprise technology landscape.
12. Train and mentor junior account managers, providing guidance and support as needed.
13. Meet and exceed assigned targets for revenue growth, customer retention, and satisfaction.
14. Continuously seek feedback from clients and use it to improve our products and services.
15. Represent the company at industry events and conferences to promote our brand and build relationships with potential clients.

According to JobzMall, the average salary range for a Senior Support Account Manager in Chicago, IL, USA is between $65,000 and $100,000 per year. However, this can vary based on factors such as company size, industry, experience, and specific job responsibilities. Some Senior Support Account Managers may also receive bonuses and other benefits as part of their compensation package.

ServiceNow is a Santa Clara, California-based software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.