Senior Staff UX Researcher

Welcome to ServiceNow, a company dedicated to creating innovative solutions to help businesses run more efficiently. We are seeking a talented Senior Staff UX Researcher to join our dynamic team. As a Senior Staff UX Researcher, you will play a crucial role in driving our user experience strategy and ensuring that our products meet the needs and expectations of our customers. We are looking for someone who is passionate about user research, highly analytical, and has a proven track record of successfully leading and executing research projects. If you are a curious and creative thinker with a strong understanding of user-centered design principles, we would love to hear from you.

1. Conduct user research: Conduct in-depth user research using a variety of methods such as surveys, interviews, and usability testing to gather insights and understand user needs and behaviors.
2. Analyze data and present findings: Analyze research data and present actionable insights and recommendations to cross-functional teams, including product managers, designers, and engineers.
3. Drive user experience strategy: Collaborate with cross-functional teams to define and drive the user experience strategy for our products, ensuring that they meet the needs and expectations of our customers.
4. Lead research projects: Lead and manage end-to-end research projects, from planning and recruiting participants to analyzing data and presenting findings.
5. Stay up-to-date with industry trends: Stay current on industry trends, best practices, and emerging technologies in user research to continuously improve our research processes and methodologies.
6. Advocate for the user: Be the voice of the user within the organization, advocating for their needs and preferences and ensuring that they are considered in all product decisions.
7. Mentor and train team members: Mentor and train more junior team members on research best practices, methodologies, and techniques to help them grow and develop in their roles.
8. Collaborate with stakeholders: Collaborate with stakeholders across the organization, including product managers, designers, and engineers, to ensure that research findings are incorporated into product decisions and designs.
9. Develop and maintain research tools: Develop and maintain research tools, such as surveys and interview scripts, to streamline the research process and improve data collection.
10. Contribute to a positive team culture: Foster a positive team culture by actively participating in team meetings, sharing knowledge and best practices, and promoting a collaborative and inclusive work environment.

According to JobzMall, the average salary range for a Senior Staff UX Researcher in Santa Clara, CA, USA is $110,000 - $150,000 per year. Salaries may vary depending on the specific company, industry, and level of experience of the individual.

ServiceNow is a Santa Clara, California-based software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.