ServiceNow

Senior Principal Product Manager, Now Next AI

ServiceNow

Santa Clara, CA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a highly experienced and innovative Product Manager looking for your next challenge? Do you have a passion for AI and a drive to shape the future of technology? If so, we have an exciting opportunity for you to join our team as the Senior Principal Product Manager for Now Next AI at ServiceNow.In this role, you will lead the development and execution of our AI product strategy, leveraging cutting-edge technology to enable our customers to transform their businesses. You will work closely with cross-functional teams to deliver world-class products that exceed customer expectations and drive revenue growth.We are looking for a visionary leader with a strong background in product management and a deep understanding of AI technology. The ideal candidate will have a proven track record of successfully bringing complex AI products to market and driving their adoption.If you are passionate about AI, have a strategic mindset, and thrive in a fast-paced and dynamic environment, we want to hear from you. Join us and be a part of shaping the future of AI at ServiceNow.

  1. Develop and execute the AI product strategy for ServiceNow, ensuring alignment with overall company goals and objectives.
  2. Lead and manage a team of product managers to deliver high-quality and innovative AI products.
  3. Collaborate with cross-functional teams including engineering, sales, marketing, and customer success to ensure successful product launches and adoption.
  4. Conduct market research and analysis to identify customer needs and competitive landscape in the AI market.
  5. Drive product innovation by identifying new opportunities and defining product roadmap.
  6. Ensure timely delivery of product releases, manage product backlog, and prioritize features based on customer needs and business impact.
  7. Monitor and analyze product performance and make data-driven decisions to drive continuous improvement and growth.
  8. Act as a subject matter expert on AI technology and educate internal stakeholders and customers on its capabilities and benefits.
  9. Develop and maintain relationships with key partners and vendors to enhance product offerings.
  10. Stay updated on industry trends and advancements in AI technology to inform product strategy and roadmap.
  11. Create and manage product budgets and forecasts.
  12. Mentor and coach team members to foster a culture of continuous learning and development.
  13. Collaborate with the sales team to support product positioning and messaging.
  14. Communicate product updates and roadmap to internal and external stakeholders.
  15. Represent the company at industry events and conferences to promote our AI products and thought leadership.
Where is this job?
This job is located at Santa Clara, CA, USA
Job Qualifications
  • Extensive Experience In Product Management: A Senior Principal Product Manager At Servicenow Should Have At Least 8-10 Years Of Experience In Product Management, With A Proven Track Record Of Successfully Launching And Managing Ai-Based Products.

  • Strong Understanding Of Ai And Machine Learning: The Ideal Candidate Should Have A Deep Understanding Of Ai And Machine Learning Technologies, Including Natural Language Processing, Computer Vision, And Deep Learning. They Should Also Be Able To Apply These Technologies To Develop Innovative Ai Products.

  • Strategic Thinking And Vision: As A Senior Principal Product Manager, The Candidate Should Have A Strong Strategic Mindset And Be Able To Develop A Long-Term Vision For Ai Products At Servicenow. They Should Be Able To Identify Market Trends And Customer Needs To Drive The Product Roadmap.

  • Leadership And Team Management Skills: This Role Requires Strong Leadership And Team Management Skills To Lead And Motivate A Cross-Functional Team Of Product Managers, Engineers, Designers, And Data Scientists. The Candidate Should Have Experience In Managing Teams And Driving Them Towards A Common Goal.

  • Excellent Communication And Collaboration Skills: The Candidate Should Possess Excellent Communication Skills, Both Verbal And Written, To Effectively Communicate Product Vision, Strategy, And Roadmap To Stakeholders At All Levels. They Should Also Have A Collaborative Mindset To Work With Cross-Functional Teams And Build Strong Relationships With Internal And External Partners.

Required Skills
  • Product Development

  • Project Management

  • Data Analysis

  • User Experience

  • Agile Methodology

  • Team Leadership

  • Competitive analysis

  • Market analysis

  • product strategy

  • Customer Insights

  • Roadmap Planning

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Senior Principal Product Manager, Now Next AI in Santa Clara, CA, USA is between $150,000 and $200,000 per year. However, this can vary depending on factors such as the company, industry, experience, and benefits.

Additional Information
ServiceNow is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedNovember 3rd, 2025
Apply BeforeMay 10th, 2026
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About ServiceNow

ServiceNow is a Santa Clara, California-based software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.

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