ServiceNow

Senior Manager, GTM Transformation – Global GTM Transformation

ServiceNow

Chicago, IL, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to ServiceNow – the leading digital workflow company that makes work, work better for people. We are currently seeking a highly accomplished Senior Manager to join our Global GTM Transformation team and drive our company's transformation to a customer-centric, outcome-driven go-to-market strategy. This is a unique opportunity to be a part of a dynamic, fast-paced environment and make a significant impact on the future of our organization. As a Senior Manager, you will play a critical role in shaping and executing our GTM transformation strategy, while collaborating with cross-functional teams to drive operational excellence and deliver exceptional customer experiences. We are looking for a strategic thinker with a proven track record of driving successful transformation initiatives, strong business acumen, and excellent leadership skills. If you are a results-driven, customer-focused leader who is passionate about driving change and innovation, we would love to hear from you. Join us and be a part of our journey to shape the future of work.

  1. Lead and drive the company's transformation to a customer-centric, outcome-driven go-to-market strategy.
  2. Collaborate with cross-functional teams to develop and execute the GTM transformation plan.
  3. Identify and prioritize key areas of improvement to enhance customer experiences and drive operational excellence.
  4. Develop and implement strategies to ensure successful adoption of the new GTM model across the organization.
  5. Provide strategic guidance and direction to the team, ensuring alignment with company goals and objectives.
  6. Monitor and track progress of the transformation initiatives, identifying and addressing any roadblocks or challenges.
  7. Build strong relationships with key stakeholders and teams to ensure buy-in and support for the transformation efforts.
  8. Identify and implement best practices and benchmarks to continuously improve the GTM transformation process.
  9. Develop and deliver presentations and updates to senior leadership on the progress and impact of the GTM transformation.
  10. Serve as a role model for the organization by exhibiting strong leadership skills and promoting a culture of innovation and continuous improvement.
  11. Stay updated on industry trends and best practices to inform and guide the GTM transformation strategy.
  12. Collaborate with sales, marketing, and product teams to develop customer-centric messaging and positioning.
  13. Ensure that all transformation initiatives are aligned with the company's overall vision, mission, and values.
  14. Drive a culture of accountability, collaboration, and high performance within the GTM transformation team.
  15. Mentor and develop team members to build a strong and capable team that can drive successful transformation initiatives.
Where is this job?
This job is located at Chicago, IL, USA
Job Qualifications
  • Extensive Experience In Global Go-To-Market Strategy And Transformation: The Ideal Candidate Should Have At Least 10 Years Of Experience In Developing And Executing Go-To-Market Strategies On A Global Scale. They Should Have A Proven Track Record Of Successfully Leading Large-Scale Transformation Projects Within The Technology Industry.

  • Strong Leadership And Team Management Skills: As A Senior Manager, This Role Will Require The Candidate To Lead And Manage A Team Of Professionals. Strong Leadership Skills, Including The Ability To Motivate And Inspire Team Members, Are Essential For This Role.

  • In-Depth Knowledge Of Servicenow Products And Services: The Candidate Should Have A Thorough Understanding Of Servicenow's Products And Services And Be Able To Effectively Communicate The Value Proposition To Potential Customers. This Knowledge Will Be Critical In Developing Effective Go-To-Market Strategies.

  • Exceptional Communication And Collaboration Skills: This Role Will Involve Working Closely With Various Teams, Including Sales, Marketing, And Product Development. Therefore, The Candidate Must Possess Excellent Communication And Collaboration Skills To Effectively Work With Cross-Functional Teams.

  • Strategic Thinking And Problem-Solving Abilities: The Ideal Candidate Should Be A Strategic Thinker With A Strong Analytical Mindset. They Should Be Able To Identify Potential Roadblocks And Develop Innovative Solutions To Overcome Them, Ensuring The Successful Implementation Of Global Gtm Transformation Initiatives.

Required Skills
  • Change Management

  • Process Improvement

  • Strategic Planning

  • Project Management

  • Data Analysis

  • Communication

  • Budget management

  • Leadership

  • Stakeholder management

  • Cross-Functional Collaboration

  • Global Business Acumen

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Senior Manager, GTM Transformation – Global GTM Transformation in Chicago, IL, USA is $129,000 - $170,000 per year. This may vary depending on the specific company, experience level, and other factors.

Additional Information
ServiceNow is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedNovember 3rd, 2025
Apply BeforeMay 10th, 2026
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About ServiceNow

ServiceNow is a Santa Clara, California-based software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.

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