ServiceNow

Senior Escalation Manager

ServiceNow
Santa Clara, CA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

At ServiceNow, we are always looking for innovative and forward-thinking individuals to join our team, and we are currently recruiting for a Senior Escalation Manager to help us provide exceptional customer service. As a Senior Escalation Manager, you will be responsible for managing customer escalations, providing customer feedback and insights, and leading initiatives to improve customer experience.We are looking for a candidate with a proven track record of success in customer service and a passion for problem solving. The ideal candidate will have at least five years of experience in customer service or a related field, and demonstrate exceptional communication, organizational, and problem-solving skills. If you are looking for an opportunity to take on a leadership role and make an impact on customer experience, we would love to hear from you.

Where is this job?
This job is located at Santa Clara, CA, USA
Job Qualifications

  • Ability To Work In A Fast-Paced Environment

  • Ability To Work Independently And Collaboratively

  • Strong Problem-Solving Skills

  • Excellent Customer Service Skills

  • Effective Communication Skills

  • Ability To Manage Multiple Tasks

  • Ability To Make Sound Decisions Quickly

  • Excellent Organizational Skills

Required Skills

  • Communication

  • Time Management

  • Coaching

  • Management

  • Negotiation

  • Leadership

  • Conflict Resolution

  • Decision Making

  • Technical

  • Facilitation

  • Analytical

  • Problem-Solving

  • Organizational

  • Interpersonal

  • Escalation

Soft Skills

  • Communication

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Senior Escalation Manager in Santa Clara, CA, USA is $121,000 to $170,000 per year. This range depends on a variety of factors, including the company size, industry, and specific job duties.

Additional Information
ServiceNow is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 1st, 2023
Apply BeforeJuly 20th, 2025
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About ServiceNow

ServiceNow is a Santa Clara, California-based software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.

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