ServiceNow

Senior Engagement Manager

ServiceNow
Chicago, IL, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to ServiceNow! We are a fast-growing company that helps businesses transform their operations and improve customer experiences. We are currently seeking a highly skilled and motivated Senior Engagement Manager to join our team and drive success for our clients. In this role, you will have the opportunity to work with cutting-edge technology and collaborate with a dynamic team to deliver exceptional results. We are looking for a driven and customer-focused individual with a strong background in project management and a passion for delivering exceptional customer experiences. If you have a proven track record of successfully leading complex projects and a desire to make a significant impact, we want to hear from you!

  1. Lead and manage client engagements to ensure successful delivery of ServiceNow solutions.
  2. Develop and maintain strong relationships with clients to understand their business needs and provide exceptional customer service.
  3. Create project plans, timelines, and budgets to effectively manage engagements.
  4. Collaborate with cross-functional teams to ensure alignment and timely completion of project milestones.
  5. Conduct regular status meetings and provide progress updates to stakeholders.
  6. Identify and mitigate potential risks and issues, and proactively implement solutions.
  7. Serve as the main point of contact for clients throughout the engagement, addressing any concerns or requests.
  8. Provide guidance and mentorship to junior team members to ensure their professional growth and development.
  9. Stay current on industry trends and best practices to continuously improve the delivery of ServiceNow solutions.
  10. Demonstrate a strong understanding of ServiceNow products and capabilities to effectively communicate with clients and internal teams.
  11. Uphold company values and promote a positive and collaborative work environment.
  12. Travel to client sites as needed to ensure project success.
Where is this job?
This job is located at Chicago, IL, USA
Job Qualifications

  • Strong Project Management Skills: A Senior Engagement Manager At Servicenow Should Have Extensive Experience In Managing Complex Projects From Inception To Delivery. This Includes Creating Project Plans, Setting Timelines, And Managing Resources To Ensure Successful Project Execution.

  • Excellent Communication And Interpersonal Skills: As A Senior Engagement Manager, You Will Be Responsible For Managing Relationships With Key Stakeholders, Both Internal And External. This Role Requires Exceptional Communication Skills To Effectively Convey Project Updates, Manage Expectations, And Resolve Conflicts.

  • Experience In Client Engagement And Relationship Management: Servicenow's Senior Engagement Manager Must Have A Proven Track Record Of Building And Maintaining Strong Client Relationships. This Includes Understanding Client Needs, Identifying Opportunities For Growth, And Providing Exceptional Customer Service.

  • Technical Expertise: Knowledge Of Servicenow's Platform And Solutions Is A Must For A Senior Engagement Manager. This Includes A Deep Understanding Of Servicenow's Products, Features, And Capabilities, As Well As The Ability To Troubleshoot Technical Issues And Provide Guidance To Clients.

  • Leadership And Team Management Experience: The Senior Engagement Manager Role Requires Strong Leadership Skills To Manage And Motivate A Team Of Consultants. This Includes Setting Goals, Providing Guidance And Support, And Ensuring The Team Delivers High-Quality Work On Time And Within Budget.

Required Skills

  • Process Improvement

  • Strategic Planning

  • Project Management

  • Data Analysis

  • Communication

  • Time Management

  • Negotiation

  • Budget management

  • Team Leadership

  • Client Relations

  • Problem-Solving

  • Stakeholder engagement

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Senior Engagement Manager in Chicago, IL, USA is $117,000 - $180,000 per year. This range can vary depending on factors such as the company's industry, size, and the individual's level of experience and skills. Additionally, bonuses and benefits may also impact the overall salary for this position.

Additional Information
ServiceNow is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedNovember 3rd, 2025
Apply BeforeMay 10th, 2026
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About ServiceNow

ServiceNow is a Santa Clara, California-based software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.

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