ServiceNow

Senior Director, Customer Success Delivery Excellence & Transformation

ServiceNow
San Diego, CA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to ServiceNow, where we strive to deliver exceptional customer experiences every day. As the Senior Director of Customer Success Delivery Excellence & Transformation, you will be a key leader in driving our mission to provide innovative solutions and unmatched support to our clients. This is a unique opportunity to join a dynamic and rapidly growing organization, and make a significant impact on our customer success strategy. We are seeking a highly experienced and driven individual with a proven track record in delivering successful customer outcomes and driving transformational change. If you are passionate about delivering excellence and thrive in a fast-paced, collaborative environment, we want to hear from you!

  1. Develop and implement customer success strategies to ensure exceptional customer experiences and satisfaction.
  2. Lead and manage a team of customer success professionals, providing guidance, support, and mentorship.
  3. Drive transformational change initiatives to improve processes, systems, and overall customer success delivery.
  4. Collaborate with cross-functional teams to develop innovative solutions and implement best practices for customer success delivery.
  5. Monitor and analyze customer success metrics to identify areas for improvement and make data-driven decisions.
  6. Develop and maintain strong relationships with key stakeholders, both internally and externally.
  7. Act as a senior advisor to executive leadership on customer success delivery strategies and initiatives.
  8. Champion a customer-centric culture throughout the organization and ensure all teams are aligned with the company's mission and values.
  9. Develop and manage budgets, resources, and timelines to ensure successful delivery of customer success projects.
  10. Stay up-to-date with industry trends and advancements to continuously improve and enhance customer success delivery.
Where is this job?
This job is located at San Diego, CA, USA
Job Qualifications

  • Extensive Experience In Customer Success Delivery: The Ideal Candidate Should Have At Least 10 Years Of Experience In Customer Success Delivery, With A Proven Track Record Of Successfully Managing Large-Scale Projects And Driving Customer Success Outcomes.

  • Strong Leadership Skills: As A Senior Director, This Role Requires Strong Leadership Skills To Effectively Manage And Mentor A Team Of Customer Success Managers. The Candidate Should Have Experience In Leading Cross-Functional Teams And Driving Organizational Change.

  • Strategic Mindset: The Senior Director Must Have A Strategic Mindset And Be Able To Develop And Execute A Long-Term Vision For Customer Success Delivery Excellence And Transformation. They Should Also Be Able To Identify New Opportunities For Growth And Drive Business Expansion.

  • Knowledge Of Servicenow Platform: Familiarity With The Servicenow Platform Is A Must For This Role, As The Senior Director Will Be Responsible For Developing And Implementing Strategies To Drive Adoption And Maximize Value For Customers.

  • Excellent Communication And Collaboration Skills: The Candidate Should Possess Excellent Communication And Collaboration Skills To Effectively Engage With Stakeholders At All Levels, Both Internally And Externally. They Should Also Have Experience In Building And Maintaining Strong Relationships With Customers.

Required Skills

  • Change Management

  • Process Improvement

  • Project Management

  • Data Analysis

  • Strategy

  • Communication

  • Leadership

  • Relationship Management

  • Team Building

  • Transformation

  • Problem

  • Customer Success

  • Delivery Excellence

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Senior Director, Customer Success Delivery Excellence & Transformation in San Diego, CA, USA is $177,000-$220,000 per year. However, this can vary depending on factors such as the specific company, industry, and level of experience of the individual.

Additional Information
ServiceNow is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 13th, 2024
Apply BeforeJune 21st, 2025
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About ServiceNow

ServiceNow is a Santa Clara, California-based software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.

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