ServiceNow

PS, Solution Architect

ServiceNow

Toronto, ON, Canada
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to ServiceNow, a leading company in the software industry that empowers businesses to streamline their operations and transform the way they work. We are currently seeking a highly skilled and motivated Solution Architect to join our growing team and help us continue to provide cutting-edge solutions to our clients. As a Solution Architect, you will play a crucial role in designing and implementing complex solutions that meet our clients' unique needs and drive business success. If you have a passion for technology and a strong understanding of enterprise-level systems, we want to hear from you! Join us in our mission to revolutionize the way businesses operate and make a meaningful impact in the industry.

  1. Collaborate with clients to understand their business needs and requirements, and translate them into effective and innovative solutions using ServiceNow platform.
  2. Lead the design and architecture of complex solutions, ensuring they align with best practices and industry standards.
  3. Conduct thorough analysis and evaluation of existing systems and processes to identify potential areas for improvement and optimization.
  4. Work closely with project managers and development teams to ensure the successful delivery of solutions within agreed timelines and budget.
  5. Provide technical expertise and guidance to clients and internal teams on ServiceNow platform capabilities, best practices, and implementation strategies.
  6. Create and maintain detailed solution documentation, including technical diagrams, system configurations, and user guides.
  7. Collaborate with cross-functional teams, including sales, marketing, and product development, to identify new business opportunities and contribute to product roadmap.
  8. Keep abreast of industry trends and advancements in technology to continuously improve and enhance our solutions.
  9. Provide ongoing support and troubleshooting to clients and internal teams for any solution-related issues.
  10. Serve as a mentor and coach to junior team members, providing guidance and support in their professional development.
Where is this job?
This job is located at Toronto, ON, Canada
Job Qualifications
  • In-Depth Knowledge Of Servicenow Platform: The Ideal Candidate Should Possess A Deep Understanding Of The Servicenow Platform, Including Its Features, Capabilities, And Best Practices. They Should Have Hands-On Experience In Implementing And Configuring Various Servicenow Modules, Such As Itsm, Itom, Csm, And Hrsd.

  • Strong Technical Skills: A Solution Architect At Servicenow Should Have A Strong Technical Background With Expertise In Programming Languages, Web Technologies, And Database Management. They Should Be Able To Design And Develop Complex Solutions Using Servicenow's Customization Tools, Including Javascript, Html, Css, And Glide Apis.

  • Experience In Solution Design And Architecture: The Candidate Must Have Prior Experience In Designing And Delivering Enterprise-Level Solutions Using Servicenow. They Should Have A Deep Understanding Of Solution Architecture Principles And Should Be Able To Translate Business Requirements Into Technical Specifications.

  • Project Management Skills: As A Solution Architect, One Needs To Manage Multiple Projects Simultaneously, Ensuring Timely Delivery And Quality Of Work. The Candidate Should Have Excellent Project Management Skills, Including The Ability To Plan, Execute, Monitor, And Control Projects Effectively.

  • Communication And Collaboration Skills: A Servicenow Solution Architect Works Closely With Cross-Functional Teams, Including Developers, Business Analysts, And Project Managers. Therefore, Strong Communication And Collaboration Skills Are Essential To Effectively Convey Technical Concepts And Work Collaboratively With The Team Towards A Common Goal.

Required Skills
  • Process Improvement

  • Project Management

  • Data Analysis

  • Communication

  • customer service

  • Cloud Computing

  • Collaboration

  • Information Security

  • Strategic Thinking

  • Problem-Solving

  • System integration

  • Technical Expertise

Soft Skills
  • Communication

  • Conflict Resolution

  • Customer Service

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a PS, Solution Architect in Toronto, ON, Canada is between $90,000 and $150,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual. Additional factors such as bonuses, benefits, and location may also impact the salary range.

Additional Information
ServiceNow is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 4th, 2026
Apply BeforeMay 4th, 2026
This job posting is from a verified source. 

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About ServiceNow

ServiceNow is a Santa Clara, California-based software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.

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