Principal Engagement Manager
Are you ready to take on a leadership role that drives meaningful impact and fosters strong relationships with clients? ServiceNow is seeking a dynamic and experienced Principal Engagement Manager to join our team. As a key member of our organization, you will be responsible for driving successful implementations and ensuring customer satisfaction. We are looking for a passionate and driven individual with a strong background in project management and a deep understanding of ServiceNow products. If you thrive in a fast-paced, collaborative environment and possess exceptional communication and leadership skills, we want to hear from you! Join us in revolutionizing the way businesses operate and deliver exceptional customer experiences with ServiceNow.
- Lead and manage client engagements to ensure successful implementation of ServiceNow products.
- Develop and maintain strong relationships with clients, understanding their business needs and driving meaningful impact.
- Serve as a key point of contact for clients, providing regular updates and addressing any concerns or issues.
- Create and maintain project plans and timelines, ensuring timely delivery of project milestones.
- Collaborate with cross-functional teams to ensure seamless execution of projects.
- Provide guidance and support to project team members, ensuring they have the resources and tools needed to succeed.
- Monitor project progress and identify and address any potential roadblocks or risks.
- Guide clients through the implementation process, providing training and support as needed.
- Maintain a deep understanding of ServiceNow products and updates, and effectively communicate these to clients.
- Continuously strive to improve and optimize processes and procedures to enhance customer satisfaction and drive efficiency.
- Act as a mentor and role model for junior team members, providing guidance and support for their professional development.
- Represent ServiceNow in a professional and positive manner, promoting our brand and values to clients.
- Stay informed of industry trends and best practices, and incorporate them into project execution.
- Communicate effectively with internal stakeholders and provide regular updates on project status and client feedback.
- Meet or exceed performance targets and contribute to the overall success of the organization.
Strong Leadership Skills: A Principal Engagement Manager At Servicenow Should Possess Excellent Leadership Skills And Be Able To Effectively Manage A Team Of Professionals. They Should Be Able To Motivate And Guide Team Members Towards Achieving Project Goals And Deliverables.
Project Management Experience: The Ideal Candidate Should Have A Proven Track Record Of Successfully Managing Large-Scale Projects In A Fast-Paced Environment. They Should Have A Thorough Understanding Of Project Management Methodologies And Be Able To Handle Multiple Projects Simultaneously.
Technical Expertise: As A Principal Engagement Manager At Servicenow, The Candidate Should Have A Strong Technical Background With Experience In Enterprise Software And Cloud-Based Solutions. They Should Have A Deep Understanding Of Servicenow Products And Services And Be Able To Effectively Communicate Technical Concepts To Non-Technical Stakeholders.
Client Relationship Management: The Principal Engagement Manager Will Be Responsible For Building And Maintaining Relationships With Clients. They Should Have Excellent Communication And Interpersonal Skills To Effectively Engage With Clients And Understand Their Needs And Requirements.
Strategic Thinking: The Candidate Should Possess Strong Strategic Thinking Skills And Be Able To Develop And Execute Project Plans That Align With The Company's Overall Goals And Objectives. They Should Be Able To Identify Opportunities For Growth And Make Data-Driven Decisions To Drive The Success Of Projects And The Company.
Change Management
Strategic Planning
Communication Skills
Project Management
Contract Negotiation
Problem Solving
Budget management
Customer Relations
Team Leadership
Stakeholder engagement
Technical Expertise
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Principal Engagement Manager in Santa Clara, CA, USA is $198,000 - $260,000 per year. This may vary depending on the specific company, industry, and individual experience and qualifications. Additional factors such as bonuses, benefits, and location may also impact the overall salary range.
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ServiceNow is a Santa Clara, California-based software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.
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