Lead Escalation Engineer
Our unique position within the Customer Support & Product Success division means that we have limitless exposure to the entire ServiceNow technology stack and regularly collaborate with cross-functional teams. Work as a technical expert within a world class enterprise technical support organization Gain full exposure to the entire ServiceNow platform and product suite. Manage & resolve the most complex technical issues with the ServiceNow platform for partners and customers. Be a trusted advisor for large/strategic customers, provide technical leadership for escalated accounts. Be a mentor for colleagues and help promote knowledge-sharing. Develop processes, procedures, and tools to facilitate and improve day-to-day operations.
10+ years of related experience with a Bachelor’s degree
Working knowledge of the components in a web applications stack
Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
Ability to prepare a detailed technical action plan to resolve the identified issues.
Python
Java
Perl
PostgreSQL
Memory management
Time Management Skills
UNIX/Shell Scripting
Heapdump analysis
Driven and self-motivated
Prioritizing skills
Adaptability
Problem Solving Skills
Detail Oriented and Organized
Verbal and Written Communication
Multi tasker
According to JobzMall, the average salary range for a Lead Escalation Engineer in 4400 Carillon Point, Kirkland, WA 98033, USA is $80,000 - $100,000 per year. This salary range is based on the experience and qualifications of the individual.
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ServiceNow is a Santa Clara, California-based software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.
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