IT Principal Program Manager – Customer Success

Responsible for taking large technology enterprise programs from original concept through final implementation. Drive all IT PMO activities in coordination with a team of senior technical and non-technical professionals dedicated to the implementation and enablement of company-wide business support systems. Plan and facilitate program increments planning in a Scaled Agile (SAFe) approach, create technology release schedules and related staffing plans. Develop detailed program execution plan and manage all aspects of technical release, including interdependencies, progress metrics, testing, deployment and enablement. Create crisp and complete documentation to facilitate program reviews and decision-making process at Steering Committee level. Engage and collaborate with all business and IT functions affected by the program, internal and external partners and vendors. Manage multiple scrum teams applying Agile principles, practices, and theory.

According to JobzMall, the average salary range for a IT Principal Program Manager – Customer Success in 2225 Lawson Ln, Santa Clara, CA 95054, USA is between $160,000 and $205,000. This is a wide range, so the exact salary will depend on factors such as education, experience, and qualifications.

ServiceNow is a Santa Clara, California-based software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.