ServiceNow

Design Program Manager

ServiceNow

Santa Clara, CA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a creative and detail-oriented individual with a passion for design and project management? Do you thrive in a fast-paced and dynamic environment? ServiceNow is looking for a talented Design Program Manager to join our team and play a crucial role in driving the design strategy and execution for our products. As a Design Program Manager, you will have the opportunity to collaborate with cross-functional teams and drive the success of design projects from concept to launch. If you have a strong background in design and project management, with a proven track record of delivering high-quality products, we want to hear from you! Join us in our mission to transform the way people work and make a meaningful impact on our customers' experience.

  1. Develop and execute design strategy for ServiceNow products, ensuring alignment with company goals and objectives.
  2. Collaborate with cross-functional teams, including product managers, engineers, and designers, to ensure successful execution of design projects from concept to launch.
  3. Manage timelines, resources, and budgets for design projects, ensuring timely delivery of high-quality products.
  4. Conduct regular design reviews and provide feedback to designers to ensure consistency and adherence to design standards.
  5. Act as a liaison between design, product, and engineering teams, ensuring effective communication and alignment throughout the design process.
  6. Identify potential design issues and provide solutions to ensure products meet user needs and expectations.
  7. Ensure all design projects are user-centered and meet design and usability standards.
  8. Monitor and report on the progress of design projects, identifying and addressing any potential roadblocks or risks.
  9. Stay up-to-date with industry trends and best practices in design and project management, and apply them to improve processes and enhance product quality.
  10. Continuously evaluate and improve design processes and workflows to increase efficiency and productivity.
  11. Collaborate with stakeholders to define project requirements and create design briefs that outline project goals, objectives, and deliverables.
  12. Mentor and guide junior designers on design processes, project management techniques, and best practices.
  13. Act as an advocate for design within the organization, promoting the value and impact of design on the overall customer experience.
Where is this job?
This job is located at Santa Clara, CA, USA
Job Qualifications
  • Bachelor's Degree In Design, Human-Computer Interaction, Or A Related Field.

  • Minimum Of 5 Years Of Experience In Project Or Program Management Within The Design Industry.

  • Strong Understanding Of Design Processes, Principles, And Methodologies.

  • Experience Managing Cross-Functional Design Teams And Collaborating With Stakeholders.

  • Excellent Communication, Leadership, And Problem-Solving Skills.

Required Skills
  • Process Improvement

  • Project Management

  • Budget management

  • Agile Methodology

  • Design Thinking

  • Stakeholder management

  • Design strategy

  • Team Coordination

  • Cross-Functional Collaboration

  • Design Review

  • User Experience (UX)

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Problem Solving

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Empathy

Compensation

According to JobzMall, the average salary range for a Design Program Manager in Santa Clara, CA, USA is between $85,000 and $130,000 per year. This range can vary depending on factors such as experience, education, and the specific company and industry the individual is working in.

Additional Information
ServiceNow is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 13th, 2024
Apply BeforeSeptember 18th, 2025
This job posting is from a verified source. 
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About ServiceNow

ServiceNow is a Santa Clara, California-based software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.

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