CRM Advisory Solution Consultant, MRD
Welcome to ServiceNow, the leading provider of cloud-based solutions for digital transformation. We are currently seeking a highly skilled and experienced CRM Advisory Solution Consultant to join our team. As a member of our Market Readiness & Development (MRD) organization, you will play a critical role in helping our clients leverage the power of our Customer Relationship Management (CRM) solutions to drive their business forward. We are looking for a dynamic individual with a strong background in CRM who is passionate about delivering exceptional customer experiences. If you thrive in a fast-paced environment and have a knack for solving complex problems, we want to hear from you!
- Serve as a subject matter expert on ServiceNow's CRM solutions, providing expertise and guidance to clients and internal teams.
- Collaborate with sales and account management teams to understand client needs and develop customized CRM solutions.
- Conduct comprehensive assessments of clients' current CRM systems and processes, identifying areas for improvement and providing recommendations.
- Lead the implementation of CRM solutions for clients, ensuring successful and timely delivery.
- Train and educate clients on the functionality and capabilities of ServiceNow's CRM solutions.
- Continuously monitor industry trends and advancements in CRM technology, providing insights and recommendations to improve ServiceNow's offerings.
- Develop and maintain strong relationships with clients, acting as a trusted advisor and providing ongoing support and guidance.
- Work closely with cross-functional teams, including product development and marketing, to drive innovation and improvements to ServiceNow's CRM solutions.
- Stay up-to-date on ServiceNow's CRM product offerings and updates, effectively communicating these to clients and internal teams.
- Effectively manage projects, timelines, and resources to ensure successful implementation and adoption of ServiceNow's CRM solutions.
- Proactively identify and address any issues or roadblocks during the implementation process, providing timely and effective solutions.
- Act as a brand ambassador for ServiceNow, promoting the company's values and culture both internally and externally.
Expert Knowledge Of Crm Systems And Processes: A Qualified Crm Advisory Solution Consultant, Mrd Should Have A Deep Understanding Of Customer Relationship Management Systems And Processes, Including Sales, Marketing, And Customer Service Modules.
Strong Technical Skills: This Role Requires A Strong Technical Background, Including Experience With Crm Software, Databases, And Data Integration. Knowledge Of Web Development And Programming Languages Is Also Beneficial.
Excellent Communication And Presentation Skills: As A Solution Consultant, This Individual Will Be Responsible For Communicating Complex Technical Concepts To Non-Technical Stakeholders. Excellent Communication And Presentation Skills Are Essential For Success In This Role.
Analytical And Problem-Solving Skills: A Crm Advisory Solution Consultant, Mrd Must Be Able To Analyze Complex Business Requirements And Design Solutions That Meet The Needs Of The Customer. Strong Analytical And Problem-Solving Skills Are Crucial For Identifying And Resolving Issues In A Timely Manner.
Experience In Customer-Facing Roles: This Role Involves Working Closely With Clients To Understand Their Business Needs, Gather Requirements, And Deliver Solutions. Previous Experience In Customer-Facing Roles, Such As Consulting Or Account Management, Is Highly Desirable For This Position.
Business Analysis
Communication Skills
Project Management
Data Analysis
Presentation skills
Relationship Management
Consulting Skills
Problem-Solving
Requirements Gathering
Solution Design
Technical Knowledge
Crm Expertise
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a CRM Advisory Solution Consultant, MRD in Delhi, India is between ₹8,00,000 to ₹12,00,000 per year. This salary range can vary depending on factors such as years of experience, skills, and the specific company hiring for the role.
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ServiceNow is a Santa Clara, California-based software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.
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