NOC Analyst .

At Sentinel Technologies, we are looking for a highly skilled, customer-focused NOC Analyst to join our team. Our ideal candidate will have experience in a NOC environment, be able to work collaboratively with colleagues, and be able to troubleshoot complex technical issues. The NOC Analyst will be responsible for providing technical support to customers, responding to technical inquiries, and resolving customer issues. Our NOC Analyst must be organized, have excellent communication skills, be results driven, and have an eye for detail.Required qualifications for this position include: a Bachelor's degree in Computer Science, Information Technology, or a related field; experience in a NOC environment; experience in customer service and technical support; knowledge of network and server support; and excellent problem-solving and troubleshooting skills.If you have the qualifications and experience we are looking for and are passionate about providing exceptional customer service, this is the position for you. We look forward to hearing from you soon.

Responsibilities for a NOC Analyst:

1. Provide technical support to customers in a NOC environment.
2. Respond to customer inquiries and resolve customer issues.
3. Monitor network and server performance and troubleshoot technical issues.
4. Update customer records as needed and document customer interactions.
5. Collaborate with colleagues to identify and address customer needs.
6. Maintain a high level of customer service and satisfaction.
7. Utilize problem-solving and troubleshooting skills to resolve complex technical issues.
8. Maintain an eye for detail and ensure accuracy in all customer interactions.
9. Track and report on customer satisfaction metrics.
10. Stay up-to-date with the latest technologies and trends in the industry.

According to JobzMall, the average salary range for a NOC Analyst . in Downers Grove, IL, USA is $60,981 to $84,735 per year.

Since 1982, Sentinel Technologies has been recognized as a premier business technology provider dedicated to delivering the highest quality IT solutions, customer service and support. Sentinel has remained at the forefront of IT developments with a focus on providing practical and innovative solutions.