Sentinel Technologies

Help Desk Internship

Sentinel Technologies
Downers Grove, IL, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a tech-savvy, customer-oriented individual looking to kickstart your career in the IT industry? Sentinel Technologies is seeking a Help Desk Intern to join our dynamic team and gain hands-on experience in a fast-paced, collaborative environment. As a Help Desk Intern, you will have the opportunity to work with cutting-edge technologies and provide exceptional technical support to our clients. We are looking for someone who is eager to learn, has excellent communication skills, and is passionate about providing top-notch customer service. If you are ready to take your skills to the next level and make a real impact, we want to hear from you!

  1. Provide exceptional technical support to clients by troubleshooting and resolving IT issues in a timely and efficient manner.
  2. Utilize and gain proficiency in various cutting-edge technologies, systems, and software.
  3. Communicate effectively with clients to understand and address their needs and concerns.
  4. Work collaboratively with team members to resolve complex technical issues and share knowledge.
  5. Document and track all support requests and resolutions in a timely and accurate manner.
  6. Continuously learn and stay updated on new technologies and industry trends to enhance technical skills and knowledge.
  7. Follow established procedures and protocols for managing and securing client data and systems.
  8. Maintain a high level of professionalism and customer service while interacting with clients.
  9. Participate in training and development opportunities to enhance skills and knowledge.
  10. Assist in the implementation and maintenance of IT systems and processes.
  11. Adhere to company policies, procedures, and standards.
  12. Proactively identify and suggest improvements to enhance the efficiency and effectiveness of the help desk.
  13. Assist with special projects and tasks as assigned by the supervisor.
  14. Adhere to strict confidentiality and security guidelines when handling sensitive information.
  15. Represent the company in a positive and professional manner at all times.
Where is this job?
This job is located at Downers Grove, IL, USA
Job Qualifications

  • Strong Technical Skills: The Ideal Candidate Should Possess A Solid Understanding Of Computer Hardware, Software, Operating Systems, And Networking Concepts. They Should Also Have Experience With Troubleshooting And Resolving Technical Issues.

  • Excellent Communication Skills: As A Help Desk Intern, The Candidate Will Be Required To Communicate With Clients And Team Members On A Daily Basis. Therefore, They Should Have Strong Verbal And Written Communication Skills To Effectively Relay Technical Information And Instructions.

  • Customer Service Orientation: The Primary Role Of A Help Desk Intern Is To Assist Clients With Their Technical Issues. The Candidate Should Have A Customer-Centric Approach And Be Able To Provide Friendly And Efficient Support To Ensure Customer Satisfaction.

  • Problem-Solving Abilities: Help Desk Interns Will Be Responsible For Resolving Technical Issues Faced By Clients. The Candidate Should Have Excellent Problem-Solving Skills And The Ability To Think Critically To Identify And Troubleshoot Complex Technical Problems.

  • Team Player: The Help Desk Team Works Closely Together To Provide Seamless Support To Clients. The Ideal Candidate Should Be A Team Player Who Can Collaborate Effectively With Others, Take Direction, And Contribute To The Team's Success.

Required Skills

  • Documentation

  • Troubleshooting

  • Communication

  • Time Management

  • Multitasking

  • customer service

  • Active listening

  • Teamwork

  • Problem-Solving

  • Prioritization

  • Technical Knowledge

  • Adapt

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Help Desk Internship in Downers Grove, IL, USA is between $14 to $17 per hour. This may vary depending on the specific company, industry, and level of experience of the intern. Some internships may also offer additional benefits such as housing or transportation allowances.

Additional Information
Sentinel Technologies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 15th, 2024
Apply BeforeMay 22nd, 2025
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About Sentinel Technologies

Since 1982, Sentinel Technologies has been recognized as a premier business technology provider dedicated to delivering the highest quality IT solutions, customer service and support. Sentinel has remained at the forefront of IT developments with a focus on providing practical and innovative solutions.

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