Select Medical

Support Specialist - Help Desk

Select Medical
Mechanicsburg, PA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a tech-savvy problem solver with a passion for providing excellent customer service? Look no further! Select Medical is seeking a Support Specialist - Help Desk to join our dynamic team. In this role, you will play a crucial part in ensuring our employees have the necessary technical support to effectively carry out their responsibilities. With your expertise and strong communication skills, you will be the go-to resource for troubleshooting and resolving technical issues. If you are a proactive, detail-oriented individual who thrives in a fast-paced environment, we would love to have you on our team. Join us and make a positive impact on the healthcare industry!

  1. Provide technical support and assistance to employees in a timely and effective manner.
  2. Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
  3. Escalate complex technical problems to the appropriate team for resolution.
  4. Ensure all support requests are properly documented and tracked in the help desk system.
  5. Maintain a high level of customer service by responding to inquiries and requests with a sense of urgency and professionalism.
  6. Collaborate with other team members to improve processes and procedures for technical support.
  7. Stay up-to-date with the latest technology trends and advancements to provide knowledgeable support to employees.
  8. Train new employees on technical systems and processes.
  9. Identify recurring technical problems and work towards implementing permanent solutions.
  10. Communicate technical information and updates to employees in a clear and concise manner.
  11. Adhere to company policies and procedures while providing technical support.
  12. Prioritize and manage multiple tasks and projects simultaneously.
  13. Participate in on-call rotations for after-hours support as needed.
  14. Act as a liaison between employees and IT teams for technical support and issue resolution.
  15. Maintain confidentiality and security of all company and employee information.
Where is this job?
This job is located at Mechanicsburg, PA, USA
Job Qualifications

  • Strong Technical Knowledge And Troubleshooting Skills: A Support Specialist Must Have A Thorough Understanding Of Technology And Be Able To Troubleshoot And Resolve Technical Issues Efficiently.

  • Excellent Customer Service Skills: This Role Requires Frequent Interaction With Customers, Both In-Person And Over The Phone. A Support Specialist Should Have Exceptional Communication Skills And A Friendly, Patient Demeanor To Provide Top-Notch Customer Service.

  • Experience With Help Desk Software And Ticketing Systems: Select Medical May Use Specific Software And Ticketing Systems To Manage Customer Inquiries And Technical Issues. A Support Specialist Should Have Experience With These Systems To Effectively Manage And Prioritize Tasks.

  • Multi-Tasking And Time Management Abilities: In A Fast-Paced Help Desk Environment, A Support Specialist Must Be Able To Handle Multiple Tasks Simultaneously And Prioritize Them Based On Urgency. Strong Time Management Skills Are Crucial To Ensure Timely Resolution Of Customer Issues.

  • Team Player With A Positive Attitude: As A Part Of The Select Medical Team, A Support Specialist Should Possess A Positive Attitude And Work Well With Others. This Role May Involve Collaborating With Other Team Members To Resolve Complex Issues, So A Team Player Mentality Is Essential.

Required Skills

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Incident Management

  • customer service

  • Teamwork

  • Problem-Solving

  • Software applications

  • Technical Troubleshooting

  • Remote

  • Hardware Configuration

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Support Specialist - Help Desk in Mechanicsburg, PA, USA is $35,000 - $45,000 per year. This range can vary depending on the specific company, experience level, and job responsibilities.

Additional Information
Select Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedDecember 13th, 2023
Apply BeforeSeptember 18th, 2025
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About Select Medical

Select Medical is a healthcare company with approximately 36,050 employees throughout the United States. It owns long term acute care and inpatient rehabilitation hospitals, as well as occupational health and physical therapy clinics.

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