Customer Service Representative

At Sears, we are looking for a talented and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the face of our company, providing excellent service to our customers and ensuring their satisfaction. Our ideal candidate is an excellent communicator, highly organized, and passionate about customer service.To be successful in this role, you should possess a strong knowledge of customer service principles and practices. You should also have excellent communication skills and the ability to resolve customer issues with empathy and enthusiasm. In addition, you should be able to work in a fast-paced environment and be able to multitask. The ideal candidate will be a self-starter with a positive attitude and a willingness to learn.If you have the qualifications, skills, and experience we are looking for, and you are passionate about providing exceptional customer service, we would love to hear from you.

Responsibilities: • Interact with customers in a friendly, professional, and timely manner to provide exceptional customer service • Respond to customer inquiries and complaints in a timely fashion • Develop solutions to customer issues that ensure customer satisfaction • Remain knowledgeable of Sears products and services • Respond to customer inquiries and complaints via phone, email, and other channels • Process orders, returns, and exchanges • Collect customer feedback and suggest improvements • Follow up on customer interactions to ensure satisfaction • Handle customer complaints in a professional and courteous manner • Maintain accurate records of customer interactions • Assist with other customer service duties as needed

According to JobzMall, the average salary range for a Customer Service Representative in New York, NY, USA is between $33,077 and $41,843. Salaries for Customer Service Representatives can vary depending on experience, location, and other factors.

Sears Holdings Corporation was an American holding company. It was the parent company of the chain stores Kmart and Sears and was founded after the former purchased the latter in 2005. Transform SR Brands LLC, Transformco, is an American privately held company formed on February 11, 2019, to acquire some of the assets of Sears Holdings Corporation.