Scoot

Customer Support Agent

Scoot
1255 Howard St, San Francisco, CA 94103, USA
Part-TimeDepends on ExperienceEntry LevelAssociate
Job Description

We’re looking for someone to join Team Scoot and make everyone’s scooting-lives better. This role requires endless compassion, a passion for learning and a customer-first attitude. Oh and teamwork, lots of teamwork! Taking care of our riders at every stage: answering questions from potential and existing members via email, phone and additional channels. Troubleshooting tech issues and walking customers through them. Helping customers manage their accounts: from billing to driving records to scheduling classes to accessibility. Working autonomously to care for our riders after regular business hours

Where is this job?
This job is located at 1255 Howard St, San Francisco, CA 94103, USA
Job Qualifications

  • Have the patience required to help people with sometimes difficult or frustrating situations

  • 2+ years of customer service experience or an exceptional understanding for customer - first solutions

  • Highly tech-savvy and familiar with customer support platforms

Required Skills

  • Documentation

  • Troubleshooting

  • Time Management

  • Presentation skills

  • customer service

Soft Skills

  • Adaptable

  • Multitasking

  • Results Oriented

  • Verbal communication

  • written communication

  • Attention to detail

Compensation

According to JobzMall, the average salary range for a Customer Support Agent in 1255 Howard St, San Francisco, CA 94103, USA is $19 to $25 per hour.

Additional Information
Scoot is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 16th, 2021
Apply BeforeApril 11th, 2026
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About Scoot

Electric Vehicles for Everyone. Scoot is the world's first mass affordable personal electric transportation service. As fast as a taxi and as cheap as the subway, we operate in San Francisco and Barcelona, and we are coming to your city soon.

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