Technical Support Engineer

Ciudad Apodaca, Nuevo Leon, Mexico

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Are you passionate about solving technical challenges and providing exceptional customer service? Do you have a strong understanding of electrical systems and a knack for troubleshooting? Schneider Electric is seeking a highly skilled and motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will play a crucial role in providing technical assistance and guidance to our customers, ensuring the success of our products and services. If you have a strong technical background, excellent communication skills, and a customer-centric mindset, we want to hear from you!

Provide technical assistance to customers via phone, email, and other communication channels.
Troubleshoot and resolve customer issues with electrical systems and products.
Conduct in-depth analysis of customer problems and provide accurate and timely solutions.
Collaborate with cross-functional teams to escalate and resolve complex technical issues.
Develop and maintain a thorough understanding of our products and their functionality.
Continuously learn and stay up-to-date with new technologies and industry trends.
Maintain a high level of customer satisfaction by delivering exceptional service and support.
Document all customer interactions and solutions in our CRM system.
Provide technical training and guidance to customers and internal teams.
Identify and report product or service issues to relevant departments for resolution.
Participate in product testing and provide feedback to improve product performance.
Contribute to the development and improvement of technical support processes and procedures.
Act as a liaison between customers and internal teams to ensure timely and effective communication.
Adhere to company policies and procedures, including data protection and confidentiality.
Strive to meet and exceed individual and team performance targets.

Where is this job?

This job is located at Ciudad Apodaca, Nuevo Leon, Mexico

Job Qualifications

Extensive Knowledge Of Electrical Systems And Equipment: A Technical Support Engineer At Schneider Electric Must Have A Deep Understanding Of Electrical Systems, Components, And Equipment To Effectively Troubleshoot And Solve Technical Issues For Customers.
Strong Problem-Solving And Analytical Skills: This Role Requires The Ability To Quickly Identify And Analyze Complex Technical Problems, As Well As Develop And Implement Effective Solutions.
Excellent Communication And Customer Service Skills: As The Main Point Of Contact For Customers, A Technical Support Engineer Must Possess Strong Communication Skills To Effectively Explain Technical Concepts And Solutions To Non-Technical Individuals. Additionally, Good Customer Service Skills Are Essential For Maintaining Positive Relationships With Clients.
Experience With Schneider Electric Products And Software: Candidates For This Position Should Have Experience Working With Schneider Electric Products And Software, As Well As A Strong Understanding Of The Company's Product Line And Offerings.
Bachelor's Degree In Engineering Or Related Field: A Technical Support Engineer Should Have A Bachelor's Degree In Engineering, Computer Science, Or A Related Field. This Educational Background Provides The Necessary Foundation For Understanding Complex Technical Concepts And Systems.

Required Skills

Documentation
Training
Troubleshooting
Communication
Time Management
customer service
Network troubleshooting
Problem-Solving
Technical Knowledge
Software Support
System Diagnostics
Hardware Support

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making

Compensation

According to JobzMall, the average salary range for a Technical Support Engineer in Ciudad Apodaca, Nuevo Leon, Mexico is approximately $18,000 to $24,000 USD per year. This may vary depending on factors such as experience, skills, and the specific company or industry. Some companies may offer higher salaries for technical support engineers with specialized skills or certifications.

Additional Information

Schneider Electric is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesSpanish

Job PostedMay 14th, 2025

Apply BeforeJune 13th, 2025

This job posting is from a verified source.

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