Primary Technical Support Advisor

Bucharest, Romania

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Are you passionate about providing exceptional customer service and technical support? Do you have a strong background in troubleshooting technical issues and communicating effectively with clients? If so, join our team at Schneider Electric as a Primary Technical Support Advisor!As a global leader in energy management and automation solutions, we are looking for a driven individual to join our team and assist our customers with their technical inquiries. In this role, you will be the first point of contact for our clients, using your expertise to resolve their technical issues and provide top-notch customer service. We are seeking a candidate who is highly knowledgeable, personable, and dedicated to ensuring customer satisfaction. If you are looking for a challenging and rewarding opportunity to utilize your technical skills and make a positive impact on our customers, we encourage you to apply for the position of Primary Technical Support Advisor at Schneider Electric.

Serve as the primary point of contact for customers seeking technical support and assistance.
Utilize strong troubleshooting skills to resolve technical issues and provide timely solutions for customers.
Communicate effectively with customers to understand their concerns and provide clear and concise explanations of technical solutions.
Maintain a high level of customer satisfaction by providing exceptional customer service and ensuring their technical needs are met.
Stay updated on the latest products and technologies to effectively support customer inquiries.
Collaborate with internal teams such as sales and engineering to provide comprehensive technical support for customers.
Document and track customer interactions and technical solutions for future reference.
Proactively identify and escalate complex technical issues to senior technical support team members.
Continuously improve technical support processes and procedures to enhance the overall customer experience.
Represent Schneider Electric as a knowledgeable and reliable technical expert in all customer interactions.

Where is this job?

This job is located at Bucharest, Romania

Job Qualifications

Knowledge Of Technical Support Processes: A Primary Technical Support Advisor At Schneider Electric Should Have A Thorough Understanding Of The Technical Support Processes, Including Troubleshooting Techniques, Ticket Management, And Escalation Procedures.
Strong Technical Background: The Ideal Candidate Should Possess A Strong Technical Background In Areas Such As Electrical Engineering, Automation, Or It. This Knowledge Will Help Them Effectively Address Complex Technical Issues And Provide Solutions To Customers.
Excellent Communication Skills: As A Primary Technical Support Advisor, Effective Communication Is Essential. The Candidate Should Have Excellent Verbal And Written Communication Skills To Clearly Explain Technical Concepts To Customers And Team Members.
Customer Service Experience: A Primary Technical Support Advisor Should Have Previous Experience In A Customer Service Role. This Will Help Them Understand The Importance Of Providing Exceptional Service To Customers And Handling Difficult Situations With Professionalism.
Multitasking And Problem-Solving Abilities: Schneider Electric's Technical Support Team Handles A High Volume Of Customer Inquiries And Requests. The Ideal Candidate Should Have The Ability To Multitask And Prioritize Tasks Effectively. They Should Also Possess Strong Problem-Solving Skills To Quickly And Efficiently Resolve Customer Issues.

Required Skills

Troubleshooting
Communication
Time Management
Multitasking
Attention to detail
customer service
Teamwork
Organization
Problem-Solving
Adaptability
Product
Technical Knowledge

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Primary Technical Support Advisor in Bucharest, Romania is between 30,000 to 50,000 Romanian Lei per month, which is equivalent to approximately $7,250 to $12,100 USD per month.

However, this range can vary depending on the specific company, level of experience, and skills of the individual. Some senior positions may offer higher salaries, while entry-level positions may offer lower salaries. Additionally, benefits and bonuses may also affect the overall salary. It is best to research the specific company and position to get a more accurate salary range.

Additional Information

Schneider Electric is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesRomanian

Job PostedMay 14th, 2025

Apply BeforeJune 13th, 2025

This job posting is from a verified source.

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