Field Service Representative - Secure Power

Charlotte, NC, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Are you looking for a dynamic and challenging career opportunity? Look no further than Schneider Electric! We are currently seeking a highly motivated and customer-focused individual to join our team as a Field Service Representative for our Secure Power division. In this role, you will have the opportunity to work with cutting-edge technology and provide top-notch service to our clients in the power and energy industry. We are seeking candidates with a strong technical background, excellent communication skills, and a passion for problem-solving. If you are ready to take your career to the next level, we want to hear from you!

Perform on-site installation, maintenance, and repair services for Schneider Electric's Secure Power division.
Troubleshoot and diagnose technical issues with power and energy equipment.
Communicate effectively with clients to understand their needs and provide timely solutions.
Utilize strong technical knowledge to identify and resolve complex problems.
Collaborate with other team members to ensure efficient and effective service delivery.
Adhere to company safety procedures and protocols while on job sites.
Maintain accurate records of service calls, including equipment and parts used.
Keep up-to-date with industry trends and advancements in technology to continuously improve service delivery.
Represent Schneider Electric in a professional and customer-oriented manner at all times.
Provide exceptional customer service and build strong relationships with clients.
Complete all required training and certifications to maintain technical proficiency and stay up-to-date on company products and services.
Travel to various client locations, as needed, to provide on-site service and support.
Work independently and efficiently to meet service deadlines and exceed client expectations.
Collaborate with sales and marketing teams to identify potential growth opportunities within existing clients.
Continuously seek opportunities for process improvement and efficiency within the service delivery process.

Where is this job?

This job is located at Charlotte, NC, USA

Job Qualifications

Technical Knowledge And Expertise: A Field Service Representative For Secure Power At Schneider Electric Must Possess A Strong Understanding Of Electrical Equipment And Systems, As Well As Knowledge Of Power Distribution And Protection Systems.
Troubleshooting Skills: As A Field Service Representative, The Ability To Quickly And Accurately Diagnose And Resolve Technical Issues Is Essential. This Includes The Ability To Read And Interpret Technical Diagrams And Schematics.
Customer Service Skills: Excellent Communication And Interpersonal Skills Are Necessary For This Role As It Involves Interacting Directly With Customers. A Successful Field Service Representative Must Be Able To Build Rapport With Clients And Provide A High Level Of Customer Satisfaction.
Time Management And Organizational Abilities: This Role Involves Managing A Demanding Schedule And Responding To Urgent Service Requests. A Field Service Representative Must Possess Strong Time Management And Organizational Skills To Prioritize Tasks And Meet Deadlines.
Safety And Compliance Knowledge: Schneider Electric Is Committed To Safety And Compliance, And A Field Service Representative Must Have A Thorough Understanding Of Safety Protocols And Compliance Regulations. This Includes Knowledge Of Relevant Codes And Standards, As Well As The Ability To Complete Necessary Documentation Accurately.

Required Skills

Communication Skills
Time Management
Problem Solving
customer service
Power Distribution
equipment maintenance
Technical Troubleshooting
Safety Protocols
Remote Support
Electrical Systems
Equipment
On-Site Repairs

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Field Service Representative - Secure Power in Charlotte, NC, USA is between $60,000 and $80,000 per year. This can vary depending on factors such as experience, education, and specific job duties. Additionally, benefits and bonuses may also be included in the overall compensation package.

Additional Information

Schneider Electric is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedFebruary 7th, 2025

Apply BeforeJune 9th, 2026

This job posting is from a verified source.

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