Field Service Representative

Franklin, TN, USA

Full-TimeDepends on ExperienceMid-LevelHigh school or equivalent

Job Description

Welcome to Schneider Electric - a global leader in energy management and automation. We are seeking a motivated and dynamic individual to join our team as a Field Service Representative. In this role, you will have the opportunity to work with cutting-edge technology and help our customers optimize their energy usage. We are looking for someone who is passionate about delivering exceptional customer service and has a strong technical background. If you thrive in a fast-paced and ever-changing environment, and have the qualifications we are seeking, we would love for you to join our team at Schneider Electric.

Provide exceptional customer service to clients by responding promptly to inquiries and addressing any concerns or issues.
Conduct on-site visits to troubleshoot, diagnose, and resolve technical issues for clients.
Install, maintain, and repair energy management and automation systems for clients.
Collaborate with internal teams to ensure all service requests are completed in a timely and efficient manner.
Keep accurate records of service calls, including details of work performed and any follow-up actions required.
Stay updated on the latest technology and products in the energy management and automation industry.
Proactively identify areas for improvement and make recommendations to enhance the customer experience.
Adhere to all safety protocols and regulations while working on-site.
Communicate effectively with clients, colleagues, and management to provide regular updates on service requests and project statuses.
Travel to various client sites as needed, potentially including some overnight stays.
Maintain a professional and positive attitude at all times, representing Schneider Electric in a positive light.
Meet and exceed performance metrics, such as response time, first-time fix rate, and customer satisfaction.
Continuously seek opportunities to improve processes and procedures to streamline service delivery.
Participate in ongoing training and development to enhance technical skills and knowledge.
Embrace and promote Schneider Electric's values and culture, acting as a brand ambassador for the company.

Where is this job?

This job is located at Franklin, TN, USA

Job Qualifications

Technical Expertise: A Field Service Representative At Schneider Electric Should Possess A Strong Technical Background And Knowledge Of Electrical Systems, Equipment, And Controls. This Includes Experience With Installation, Troubleshooting, And Maintenance Of Schneider Electric Products.
Customer Service Skills: Excellent Customer Service Skills Are Essential For A Field Service Representative As They Will Be Interacting With Clients On A Regular Basis. The Ability To Remain Calm Under Pressure, Listen Actively, And Communicate Effectively Are Important For Building And Maintaining Positive Relationships With Customers.
Time Management And Organization: The Role Of A Field Service Representative Involves Traveling To Various Locations To Service Equipment And Systems. Therefore, It Is Important For Candidates To Have Strong Time Management And Organizational Skills To Efficiently Plan And Execute Their Work Schedules.
Problem-Solving Abilities: As A Field Service Representative, One Will Encounter Various Technical Issues And Challenges On The Job. The Ability To Identify Problems, Analyze Data, And Come Up With Effective Solutions Is Crucial For Success In This Role.
Safety Awareness: Working With Electrical Systems And Equipment Can Present Potential Hazards. A Qualified Field Service Representative Should Have A Strong Understanding Of Safety Protocols And Be Able To Follow Them To Ensure Their Own Safety And That Of Others On The Job Site.

Required Skills

Troubleshooting
Communication
Time Management
Product knowledge
customer service
equipment maintenance
Teamwork
Organization
Problem-Solving
Adaptability
Technical Knowledge
Safety Procedures

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Field Service Representative in Franklin, TN, USA is between $48,000 and $64,000 per year. This can vary depending on factors such as experience, education, and specific job duties. Some companies may also offer additional benefits such as bonuses or commissions. It is always best to research the specific company and job description to get a more accurate salary estimate.

Additional Information

Schneider Electric is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 27th, 2024

Apply BeforeJuly 8th, 2026

This job posting is from a verified source.

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