Field Service Representative

Charleston, SC, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to Schneider Electric, a global leader in energy management and automation solutions. We are currently seeking a highly motivated and experienced Field Service Representative to join our team. As a Field Service Representative, you will play a critical role in delivering exceptional customer service and support to our clients. This is an exciting opportunity for someone who is passionate about technology, has excellent communication skills, and thrives in a fast-paced environment. If you have a strong technical background and a customer-first mindset, we encourage you to apply and become a part of our dynamic team at Schneider Electric.

Provide exceptional customer service and support to clients.
Act as a representative of Schneider Electric, promoting our brand and values.
Conduct field service calls and visits to clients' locations.
Troubleshoot and resolve technical issues with energy management and automation solutions.
Install, maintain, and repair equipment as needed.
Collaborate with team members to ensure timely resolution of customer issues.
Communicate effectively with clients to understand their needs and provide appropriate solutions.
Keep detailed records of service calls, including equipment and parts used.
Stay updated on industry trends and advancements in technology to provide the best service to clients.
Adhere to safety protocols and regulations while performing field service tasks.
Provide training and support to clients on the use of our products and services.
Identify potential sales opportunities and communicate them to the sales team.
Maintain a professional and positive attitude while representing Schneider Electric.
Meet and exceed performance targets and goals set by the company.
Continuously improve processes and procedures to enhance the overall customer experience.

Where is this job?

This job is located at Charleston, SC, USA

Job Qualifications

Strong Technical Knowledge: A Field Service Representative At Schneider Electric Must Possess A Deep Understanding Of The Company's Products And Services. This Includes Knowledge Of Electrical Systems, Industrial Automation, And Energy Management Solutions.
Excellent Communication Skills: As A Representative Of The Company, The Field Service Representative Must Have Excellent Communication Skills To Effectively Interact With Customers, Colleagues, And Other Stakeholders. This Includes The Ability To Explain Technical Information In A Clear And Concise Manner.
Customer Service Orientation: Providing Exceptional Customer Service Is A Key Aspect Of The Field Service Representative's Role. Candidates Must Have A Customer-Centric Mindset And Be Able To Handle Customer Complaints And Inquiries With Patience And Professionalism.
Troubleshooting And Problem-Solving Abilities: The Ability To Quickly Identify And Resolve Issues Is Crucial For A Field Service Representative. Candidates Should Have Strong Troubleshooting Skills And The Ability To Think Critically To Come Up With Effective Solutions.
Time Management And Organizational Skills: Field Service Representatives Are Often Required To Work Independently And Manage Their Own Schedules. Candidates Must Be Highly Organized, Able To Prioritize Tasks Effectively, And Meet Deadlines In A Fast-Paced Environment.

Required Skills

Training
Troubleshooting
Data Analysis
Communication
Time Management
Organizational Skills
customer service
equipment maintenance
Problem-Solving
Technical Knowledge
Safety Protocols
Electrical Systems

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
creativity
Organizational skills
Teamwork
Adaptability
Problem-Solving
Empathy

Compensation

According to JobzMall, the average salary range for a Field Service Representative in Charleston, SC, USA is $46,000 - $68,000 per year. This may vary depending on factors such as experience, company size, and industry.

Additional Information

Schneider Electric is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedFebruary 7th, 2025

Apply BeforeJune 9th, 2026

This job posting is from a verified source.

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