Field Service Operations Manager - C&SP

Welcome to Schneider Electric, a global leader in digital transformation and energy management. We are seeking a highly motivated and experienced Field Service Operations Manager to join our team in the C&SP division. In this role, you will be responsible for overseeing field service operations and ensuring the delivery of exceptional customer service. We are looking for a dynamic individual with a strong background in managing field service teams and a deep understanding of the C&SP industry. If you are a proactive leader with excellent communication and problem-solving skills, we invite you to apply for this exciting opportunity.

1. Develop and implement strategies to ensure efficient and effective field service operations.
2. Manage and supervise a team of field service technicians to ensure timely and high-quality service delivery.
3. Monitor and analyze field service performance metrics to identify areas for improvement and implement corrective actions.
4. Collaborate with other departments to ensure seamless coordination and delivery of services to customers.
5. Develop and maintain strong relationships with customers to ensure their satisfaction and retention.
6. Train and onboard new field service team members to ensure they are equipped with the necessary skills and knowledge.
7. Develop and manage the department's budget, ensuring cost-effective operations.
8. Identify new business opportunities and work towards expanding the company's customer base.
9. Implement and enforce safety protocols and standards to ensure a safe working environment for field service technicians.
10. Stay updated on industry trends and advancements to provide innovative solutions to customers.
11. Address and resolve customer complaints and escalations in a timely and professional manner.
12. Conduct regular performance evaluations and provide feedback to field service team members.
13. Ensure compliance with company policies, procedures, and regulations.
14. Act as a liaison between field service technicians and other departments to facilitate effective communication.
15. Maintain accurate records and documentation of field service operations.

According to JobzMall, the average salary range for a Field Service Operations Manager - C&SP in Dallas, TX, USA is $82,000 - $120,000. This range can vary based on the specific company, experience level, and other factors such as bonuses and benefits.

Schneider Electric SE is a French multinational corporation headquartered in Rueil-Malmaison, France.