Field Service Manager

Virginia, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Welcome to Schneider Electric, a global leader in energy management and automation solutions. We are currently seeking a highly skilled and motivated Field Service Manager to join our team. In this role, you will be responsible for overseeing a team of field service technicians, ensuring the successful delivery of our services to our valued customers. This is an exciting opportunity for a dynamic individual who thrives in a fast-paced environment and has a passion for providing exceptional service. If you have a strong background in managing field service operations and possess excellent leadership skills, we want to hear from you!

Oversee and manage a team of field service technicians to ensure efficient and effective delivery of services to customers.
Develop and implement strategies to improve the overall performance and productivity of the field service team.
Monitor and track service requests, ensuring timely and accurate resolution.
Handle escalated customer inquiries and complaints, providing prompt and satisfactory resolutions.
Conduct regular performance evaluations to identify areas for improvement and provide necessary training and coaching.
Collaborate with other departments, such as sales and operations, to ensure a seamless and coordinated approach to service delivery.
Ensure compliance with company policies and procedures, as well as industry regulations.
Develop and maintain relationships with key customers to understand their needs and ensure their satisfaction.
Monitor and control expenses, including labor, travel, and equipment costs, to meet budgetary targets.
Utilize data and analytics to track and report on key performance indicators and make data-driven decisions for process improvements.
Stay current with industry trends and advancements in technology to continuously improve service offerings.
Foster a positive and collaborative work environment, promoting teamwork and professional development among team members.

Where is this job?

This job is located at Virginia, USA

Job Qualifications

Bachelor's Degree In Engineering, Business Administration, Or A Related Field.
Minimum Of 5 Years Of Experience In Field Service Management Or A Related Role.
Strong Leadership And Communication Skills, With The Ability To Manage And Motivate A Team Of Field Service Technicians.
Extensive Knowledge Of Schneider Electric Products And Services, As Well As The Ability To Troubleshoot And Resolve Technical Issues.
Proven Track Record Of Successfully Managing Service Operations, Including Budgeting, Scheduling, And Customer Satisfaction.

Required Skills

Quality Assurance
Project Management
Data Analysis
Communication
Time Management
Budget management
customer service
Team Leadership
Training and Development
Problem-Solving
Resource allocation
Technical Expertise

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Field Service Manager in Virginia, USA is $71,000 to $90,000 per year. This may vary depending on factors such as location, company size, and years of experience.

Additional Information

Schneider Electric is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedFebruary 7th, 2025

Apply BeforeApril 11th, 2026

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