Deputy General Manager - L3 Support

Bengaluru, Karnataka, India

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

We are seeking a dynamic and experienced Deputy General Manager to join our L3 Support team at Schneider Electric. As a global leader in energy management and automation, we are committed to providing innovative solutions to our customers. We are looking for a highly motivated individual with strong leadership skills and a passion for delivering exceptional customer support. If you have a strong technical background and a proven track record in managing a team, we encourage you to apply for this exciting opportunity. Join us in shaping the future of energy management and make a positive impact on our customers and the environment.

Oversee and manage the daily operations of the L3 Support team at Schneider Electric.
Provide leadership and guidance to team members, ensuring they are motivated, engaged, and delivering exceptional customer support.
Develop and implement strategies to improve team efficiency, productivity, and overall performance.
Monitor and analyze team performance metrics, identifying areas for improvement and implementing corrective actions.
Collaborate with other departments and teams to ensure seamless delivery of support services to customers.
Stay updated on industry trends and advancements in energy management and automation, and incorporate them into the team's operations.
Act as a subject matter expert and provide technical support to team members and customers when needed.
Ensure compliance with company policies, procedures, and standards.
Foster a positive and inclusive work environment, promoting teamwork and collaboration.
Represent the company and its values in a professional and positive manner at all times.
Develop and maintain relationships with key customers to understand their needs and provide them with the best possible support.
Continuously evaluate and improve processes and procedures to enhance the overall customer experience.
Conduct regular performance evaluations and provide feedback and coaching to team members for their professional development.
Manage and allocate resources effectively to meet changing business needs.
Act as a liaison between the L3 Support team and senior management, providing updates and insights on team performance and customer needs.

Where is this job?

This job is located at Bengaluru, Karnataka, India

Job Qualifications

Extensive Knowledge And Experience In Technical Support: A Deputy General Manager - L3 Support At Schneider Electric Must Possess A Strong Technical Background And Practical Experience In Providing Support For Complex Technical Products And Systems. This Includes Troubleshooting, Escalation Management, And Root Cause Analysis.
Excellent Leadership And Management Skills: The Role Of A Deputy General Manager - L3 Support Involves Managing A Team Of Support Engineers And Coordinating With Other Departments Within The Organization. The Ideal Candidate Should Have Strong Leadership Skills, Be Able To Motivate And Mentor Team Members, And Effectively Manage Resources To Achieve Business Goals.
Strategic Thinking And Problem-Solving Abilities: The Deputy General Manager - L3 Support Must Have The Ability To Think Strategically And Develop Effective Solutions For Complex Technical Issues. This Includes Identifying Trends, Analyzing Data, And Implementing Process Improvements To Optimize Support Operations.
Strong Communication And Interpersonal Skills: As A Liaison Between The Support Team And Other Departments, The Deputy General Manager - L3 Support Must Have Excellent Communication Skills, Both Written And Verbal. They Should Also Be Able To Build Strong Relationships With Internal And External Stakeholders, Including Customers And Partners.
Project Management Experience: The Deputy General Manager - L3 Support Will Be Responsible For Managing Multiple Projects And Initiatives Within The Support Organization. Therefore, They Should Have Prior Experience In Project Management, Including Planning, Budgeting, And Tracking Project Progress To Ensure Timely And Successful Delivery.

Required Skills

Process Improvement
Troubleshooting
Communication
Team Management
Interpersonal skills
Quality Control
Training and Development
Problem-Solving
Resource allocation
Technical Expertise
Project Oversight

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making

Compensation

According to JobzMall, the average salary range for a Deputy General Manager - L3 Support in Bengaluru, Karnataka, India is between ₹1,200,000 to ₹1,800,000 per year. This range may vary depending on the specific industry, company size, and level of experience of the individual.

Additional Information

Schneider Electric is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesHindi

Job PostedFebruary 7th, 2025

Apply BeforeJuly 20th, 2025

This job posting is from a verified source.

Reposted

See an issue with this job? Report it to us