Customer Support Analyst

Foxborough, MA, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can use your problem-solving skills to help others? Then Schneider Electric's Customer Support Analyst role may be the perfect fit for you! As a Customer Support Analyst, you will be responsible for providing technical support and resolving customer inquiries. We are seeking a highly motivated individual with strong communication skills and a customer-centric mindset. If you have a background in technical support and a desire to make a positive impact, we encourage you to apply!

Provide exceptional customer service to all clients by actively listening and effectively addressing their inquiries and concerns.
Resolve technical issues and provide solutions to customer problems in a timely and efficient manner.
Utilize strong problem-solving skills to troubleshoot and diagnose customer issues.
Serve as the primary point of contact for customer inquiries and maintain a positive and professional attitude at all times.
Collaborate with cross-functional teams to ensure seamless resolution of customer issues.
Document and maintain accurate records of customer interactions and resolutions.
Stay up-to-date on product knowledge and industry trends to effectively assist customers.
Continuously strive to improve customer satisfaction and retention by identifying areas for improvement and implementing solutions.
Communicate effectively with customers through various channels including phone, email, and chat.
Maintain a customer-centric mindset and proactively identify opportunities to enhance the customer experience.
Adhere to company policies and procedures, including privacy and security protocols.
Meet and exceed performance metrics and goals set by the company.
Demonstrate professionalism and strong work ethic in a fast-paced environment.
Act with integrity and maintain confidentiality when handling sensitive customer information.
Act as a brand ambassador for the company, promoting a positive image and reinforcing our commitment to exceptional customer service.

Where is this job?

This job is located at Foxborough, MA, USA

Job Qualifications

Excellent Communication Skills: A Customer Support Analyst Must Possess Excellent Verbal And Written Communication Skills To Effectively Communicate With Customers And Understand Their Needs.
Technical Knowledge: A Strong Understanding Of Technical Concepts And Knowledge Of Schneider Electric Products And Services Is Essential For A Customer Support Analyst. They Should Be Able To Troubleshoot Technical Issues And Provide Solutions To Customers.
Problem-Solving Skills: A Successful Customer Support Analyst Should Have Strong Problem-Solving Skills To Identify And Resolve Customer Issues In A Timely And Efficient Manner.
Customer Service Experience: Prior Experience In A Customer Service Role Is Beneficial For A Customer Support Analyst. They Should Be Able To Handle Customer Inquiries And Complaints With A Professional And Empathetic Approach.
Detail-Oriented: Attention To Detail Is Crucial For A Customer Support Analyst As They Need To Accurately Record And Track Customer Interactions And Ensure That All Issues Are Resolved To The Customer's Satisfaction.

Required Skills

Troubleshooting
Communication
Time Management
Multitasking
Attention to detail
customer service
Active listening
Teamwork
Problem-Solving
Adaptability
Technical Knowledge

Soft Skills

Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Problem Solving
Time management
creativity
Teamwork
Adaptability

Compensation

According to JobzMall, the average salary range for a Customer Support Analyst in Foxborough, MA, USA is $50,000 - $70,000 per year. However, this may vary depending on factors such as experience, skills, and the specific company or role.

Additional Information

Schneider Electric is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedFebruary 7th, 2025

Apply BeforeJuly 20th, 2025

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