Customer Satisfaction & Quality Continuous Improvement Manager

At Schneider Electric, we are committed to providing exceptional products and services to our customers. We are seeking a driven and dedicated individual to join our team as a Customer Satisfaction & Quality Continuous Improvement Manager. In this role, you will play a critical role in ensuring our customers are satisfied with their experiences, while continuously improving our quality processes to exceed their expectations. If you are a highly motivated and customer-focused individual with a passion for continuous improvement, we encourage you to apply for this exciting opportunity.

1. Develop and implement strategies to continuously improve customer satisfaction and quality processes.
2. Monitor and analyze customer feedback and data to identify areas for improvement.
3. Collaborate with cross-functional teams to develop and implement solutions to improve customer satisfaction.
4. Conduct regular quality audits to ensure compliance with company standards and identify areas for improvement.
5. Train and coach team members on customer satisfaction and quality improvement processes.
6. Establish and maintain relationships with key customers to understand their needs and expectations.
7. Act as a liaison between customers and internal teams to address any concerns or issues.
8. Develop and maintain quality metrics and reports to track progress and identify opportunities for improvement.
9. Stay updated on industry trends and best practices related to customer satisfaction and quality improvement.
10. Lead and participate in quality improvement projects and initiatives.
11. Communicate and promote a culture of continuous improvement, customer focus, and quality excellence within the organization.
12. Collaborate with suppliers and vendors to ensure quality standards are met.
13. Keep up-to-date with customer satisfaction and quality regulations and standards.
14. Conduct regular presentations and training sessions for employees to increase awareness and understanding of customer satisfaction and quality processes.
15. Prepare and present reports to senior management on customer satisfaction and quality improvement initiatives.

According to JobzMall, the average salary range for a Customer Satisfaction & Quality Continuous Improvement Manager in 35026 Conselve, Province of Padua, Italy is €40,000 to €60,000 per year. However, this can vary depending on factors such as the industry, company size, and level of experience.

Schneider Electric SE is a French multinational corporation headquartered in Rueil-Malmaison, France.